Winter 26/27: Front Desk Agent

KILLINGTON PICO SKI RESORT PARTNERS LLC • Killington, VT

89d • $20 - $20 • Onsite

About The Position

Front Desk Agents at the Killington Grand Hotel create the first impression of the hotel and resort and help provide a welcoming, efficient, and memorable guest experience. The role handles check-ins, check-outs, guest inquiries, payments, reservations, and guest-profile updates, and coordinates with other departments to support a seamless stay, especially during the busy ski season. Agents provide information about resort amenities and activities, maintain a welcoming front desk and lobby, follow safety and security procedures, and contribute to the success of the team.

Requirements

• Flexible and dependable, with availability to work weekends and holidays.
• Proficiency with Microsoft Office.
• Strong communication and organizational skills.
• Professional appearance and a positive, energetic attitude.
• Ability to learn quickly and multitask in a fast-paced, high-volume environment.
• Ability to understand and carry out oral and written instructions and request clarification when needed.
• Strong interpersonal skills and ability to work as part of a team.
• Comfort working in a mountain resort environment, including occasional cold, snowy, or windy conditions.
• Ability to stand for extended periods.
• Ability to occasionally lift up to 25 pounds, such as luggage, supplies, or packages.

Nice To Haves

• Previous customer service, front desk, or hospitality experience.
• Experience with Springer-Miller PMS.
• Experience with Inntopia.
• Experience with RTP Ticketing.

Responsibilities

• Greet guests warmly upon arrival and departure, providing enthusiastic, high-level customer service.
• Check guests in and out, distribute room keys, process payments, and assist with questions about charges.
• Resolve guest issues professionally with a service-first attitude.
• Keep the front desk and lobby organized, tidy, and welcoming.
• Answer phones and respond promptly to guest requests, concerns, and special needs.
• Share information about events, resort amenities, ski lift tickets, mountain conditions, local attractions, and dining options.
• Uphold safety and security procedures.
• Manage reservations and update guest profiles in the property management system.
• Communicate with housekeeping, maintenance, bell/valet, and ski check to fulfill guest needs.
• Assist with special requests, including transportation, ski check, and ticketing for resort activities.
• Contribute to the success of the team and represent the resort's values.

Benefits

• Season pass for the employee and dependents.
• Privileges at several other resorts.
• Discount programs for food and beverage, retail and rental, tickets, and other offerings.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed