Front Desk Agent

The Westin Riverfront Resort & Spa•Snowmass Village, CO

55d•Onsite

About The Position

Snowmass Mountain Lodging, located in Snowmass Village, CO is looking for a Front Desk Agent to join our team. If you enjoy working as a part of a team and have a motivated and positive attitude, we would love to meet you! This role involves warmly welcoming guests and owners, ensuring smooth arrivals, departures, and providing concierge support. Key responsibilities include managing check-ins, check-outs, payments, and pre-arrival communication. The agent will also address maintenance and housekeeping requests, conduct property inspections, sort and deliver packages, and maintain a tidy reception area. Additional duties include assisting with arrival/departure inspections and package/luggage delivery, which may involve items up to 100lbs.

Requirements

Ability to display good hospitality skills and sets a positive example for guest relations.
Good communication skills (verbal, listening, writing).
Basic computer knowledge, Microsoft word, teams, excel.

Nice To Haves

Guest Services experience not required but recommended.

Responsibilities

Warmly welcome guests and owners, ensuring smooth arrivals, departures, and concierge support.
Manage check-ins, check-outs, payments, and pre-arrival communication for a seamless stay.
Address maintenance and housekeeping requests, conduct property inspections several times a day.
Sort and deliver packages, and maintain a tidy, welcoming reception area.
Assist with arrival/departure inspections and other duties as needed.
Assist with package/luggage delivery with packages up to 100lbs.