Foreman Jobs

About The Position

Requirements

• Formal technical school graduate certificate or degree, or equivalent work experience.
• Minimum of 5 years of heavy-duty truck or related industry experience, including processing repair orders, diagnosis, repair and maintenance of service jobs, and customer service.
• Effective written and verbal communication skills.
• Familiarity with DOS- and Windows-based computer programs.
• Working knowledge of warranty guidelines, claim procedures, and company policies.
• Ability to supervise employees and delegate work to make effective use of shop resources and technician abilities.
• Ability to work under pressure while prioritizing and processing several tasks simultaneously.
• Ability to sit, stand, bend, kneel, stoop, and lift or move up to 75 pounds regularly.
• Ability to work 8–12-hour days with frequent exposure to weather conditions, vehicle and tool noise, and hazardous materials including fuel, oil, grease, and cleaning solutions.
• Ability to communicate in spoken English well enough to be understood by others.

Responsibilities

• Coordinate service shop workflow with the Service Manager and assign jobs to Technicians.
• Supervise assigned service Technicians.
• Coordinate activities between the service department, parts department, and service customers.
• Facilitate communication with internal and external customers, vendors, and business contacts.
• Ensure service phone calls are handled professionally and promptly.
• Assess incoming service jobs, make initial repair diagnoses, and create customer repair orders according to company procedures, including obtaining customer signatures.
• Update and close computerized customer repair orders, ensuring service activities are accounted for and properly documented.
• Plan and delegate workload to qualified, available Technicians to manage available billing hours.
• Provide leadership and technical guidance to service technicians.
• Promote and ensure high standards for quality, safety, and customer concerns.
• Evaluate work in progress to ensure timely completion and accuracy.
• Inform the Service Advisor and other service personnel about delays, repair order extensions, and additional service requirements.
• Establish and ensure adherence to maintenance schedules for the service facility and shop equipment.
• Communicate with customers about appointment scheduling, repair status, parts availability, and work in progress.
• Assist service Technicians in the shop as needed.
• Maintain adequate inventory of technician resources, including oil, grease, shop supplies, cleaning equipment, and materials.
• Identify customer needs and address them efficiently and effectively.
• Work cooperatively and professionally with others to complete assignments.
• Recognize and mitigate safety hazards, including hazardous materials, environmental hazards, and accident conditions, and follow appropriate security procedures.
• Schedule and coordinate work arrangements efficiently and economically.
• Adapt to workplace changes and use new information for problem solving and decision-making.