Service Foreman - Lead Diesel Technician/Mechanic

CSM COMPANIES INC GROUP•Green Bay, WI

29d•Onsite

About The Position

The Service Foreman at Wisconsin Kenworth in Green Bay, Wisconsin, organizes, leads, and controls the flow of service work through the service shop while ensuring quality repairs at a fair cost to customers. The role maintains technician efficiency and productivity goals established by service management and provides leadership and technical support to the service technician staff. The position coordinates workflow and department activities with the Service Manager, Technicians, parts department, customers, vendors, and other business contacts. It also oversees repair orders, workload delegation, work quality and progress, customer communications, facility and equipment maintenance schedules, and the availability of shop resources. The foreman may assist technicians in the shop as needed. The role requires the ability to work 8–12-hour days, with regular physical activity and frequent exposure to weather conditions, vehicle and tool noise, and hazardous materials such as fuel, oil, grease, and cleaning solutions. Duties and responsibilities may change at any time with or without notice.

Requirements

Formal technical school graduate certificate or degree, or equivalent work experience.
Minimum of 5 years of heavy-duty truck or related industry experience, including processing repair orders, diagnosis, repair and maintenance of service jobs, and customer service.
Effective written and verbal communication skills.
Familiarity with DOS- and Windows-based computer programs.
Working knowledge of warranty guidelines, claim procedures, and company policies.
Ability to supervise employees and delegate work to make effective use of shop resources and technician abilities.
Ability to work under pressure while prioritizing and processing several tasks simultaneously.
Ability to sit, stand, bend, kneel, stoop, and lift or move up to 75 pounds regularly.
Ability to work 8–12-hour days with frequent exposure to weather conditions, vehicle and tool noise, and hazardous materials including fuel, oil, grease, and cleaning solutions.
Ability to communicate in spoken English well enough to be understood by others.

Responsibilities

Coordinate service shop workflow with the Service Manager and assign jobs to Technicians.
Supervise assigned service Technicians.
Coordinate activities between the service department, parts department, and service customers.
Facilitate communication with internal and external customers, vendors, and business contacts.
Ensure service phone calls are handled professionally and promptly.
Assess incoming service jobs, make initial repair diagnoses, and create customer repair orders according to company procedures, including obtaining customer signatures.
Update and close computerized customer repair orders, ensuring service activities are accounted for and properly documented.
Plan and delegate workload to qualified, available Technicians to manage available billing hours.
Provide leadership and technical guidance to service technicians.
Promote and ensure high standards for quality, safety, and customer concerns.
Evaluate work in progress to ensure timely completion and accuracy.
Inform the Service Advisor and other service personnel about delays, repair order extensions, and additional service requirements.
Establish and ensure adherence to maintenance schedules for the service facility and shop equipment.
Communicate with customers about appointment scheduling, repair status, parts availability, and work in progress.
Assist service Technicians in the shop as needed.
Maintain adequate inventory of technician resources, including oil, grease, shop supplies, cleaning equipment, and materials.
Identify customer needs and address them efficiently and effectively.
Work cooperatively and professionally with others to complete assignments.
Recognize and mitigate safety hazards, including hazardous materials, environmental hazards, and accident conditions, and follow appropriate security procedures.
Schedule and coordinate work arrangements efficiently and economically.
Adapt to workplace changes and use new information for problem solving and decision-making.