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About The Position

The Client Solutions and Billing Analyst I supports the order-to-cash process by preparing, validating, and submitting client invoices while assisting with collections and reconciliation activities. This entry-level position focuses on learning billing systems, policies, and client requirements, ensuring invoices are processed accurately and on schedule under close supervision. The analyst works with internal teams and clients to address invoice questions, gather or correct billing data, research straightforward discrepancies, and support monitoring of aging receivables. The position follows established billing and collections policies, maintains organized documentation and audit trails, and participates in training and process-improvement discussions to build knowledge of revenue operations and client accounts.

Requirements

  • 0–1 years of relevant experience in billing, accounts receivable, finance, or client operations.
  • Strong Excel and data-management skills, including basic proficiency with sorting, filtering, SUM, AVERAGE, IF, and formatting.
  • Ability to learn more advanced Excel functions over time, such as XLOOKUP, pivot tables, and conditional formatting.
  • Ability to navigate ERP systems with training and switch between client-specific billing portals and internal systems.
  • Basic understanding of how billing data flows from timesheets to invoices and of billing policies, client requirements, and accounts-receivable and collections concepts.
  • Strong attention to detail when entering or reviewing work order numbers, dates and times, employee names, billing rates, signatures, and supporting documentation.
  • Ability to identify inconsistencies in simple datasets and troubleshoot basic data-entry or system errors with guidance.
  • Ability to organize timesheet support files, client reports, and billing backup documentation and maintain clean audit trails.
  • Ability to follow step-by-step billing procedures accurately and adapt to new systems, platforms, workflows, and data-validation tools.
  • Clear, professional communication and the ability to draft simple, factual explanations of discrepancies.
  • Reliability, accountability, and ability to meet weekly deadlines, communicate proactively about delays, and follow assigned tasks through to completion.
  • Problem-solving skills, willingness to ask clarifying questions, and ability to use available policies, training materials, and colleagues to address straightforward issues.
  • Ability to collaborate respectfully with Payroll/Finance Operations and Field Operations.
  • Organizational and time-management skills to maintain documentation and manage multiple small tasks during weekly billing windows.
  • Professional courtesy and responsiveness when interacting with external partners.

Nice To Haves

  • Bachelor’s degree in accounting, finance, business, or a related field is preferred.

Responsibilities

  • Prepare and enter client invoices and credit memos in internal and client-based systems, ensuring weekly submissions are accurate and timely.
  • Support client correspondence regarding invoice questions and attend client meetings as needed.
  • Coordinate with Payroll, Field Operations, and Operations to obtain missing or corrected data.
  • Run basic billing reports and reconcile data to confirm completeness before submission.
  • Assist in identifying and resolving straightforward billing discrepancies, including missing signatures, incorrect work order numbers, and data mismatches.
  • Help monitor aging receivables and document client follow-ups.
  • Apply established billing and collections policies and escalate exceptions when needed.
  • Participate in training, department meetings, and process-improvement discussions.

Benefits

  • Supportive work environment.

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