Employee Services Specialist (Monday-Friday 6am-3pm
About The Position
The Employee Services Specialist provides customer service to internal and external customers, supports field employees with career-related matters and corrective action, and serves as a liaison among field employees and corporate departments. The role requires understanding operational processes, investigating employee issues, assisting with discipline and data management, and helping employees with technology requests. The position also supports special projects, training, and collaborative work across the organization. Employees are expected to demonstrate honesty, integrity, respect, professionalism, effective communication, accuracy, attention to detail, good attendance, initiative, and care for the work environment.
Requirements
- Strong written and verbal communication skills.
- Ability to learn and master computer programs, internal systems, and operational procedures.
- Ability to maintain a positive demeanor in stressful situations.
- Ability to positively influence people and achieve optimal outcomes.
- High school diploma or equivalent.
- At least one year of experience with Microsoft Office products, including Word, Excel, PowerPoint, and Teams.
- Steel-toed boots, or the ability to obtain them before employment.
Nice To Haves
- At least two years of customer service experience.
Responsibilities
- Maintain an understanding of operational processes to assist employees and build rapport.
- Investigate employee issues promptly and escalate them as needed.
- Follow up on employee issues and provide accurate answers to build trust with field employees.
- Assist with discipline administration, including monitoring attendance, coaching field employees, and working with leadership to resolve issues.
- Assist with data management, including attendance, time-off requests, excuse documents, personnel records, and equipment records.
- Assist employees with technology requests and escalate issues as needed.
- Act as a liaison between field employees and Human Resources, Finance, Technology, Fleet, and Risk departments.
- Perform special projects as needed or assigned.
- Work collaboratively with OSC, field management, and corporate departments.
- Attend company orientation and/or training programs.
- Perform other duties and functions as required.
Benefits
- Medical, vision, and dental insurance.
- 401(k) with company match.
- Generous paid time off.
- On-site fitness facility.
- Paid holidays.
- Health savings account.
- Company-paid long-term disability and basic life/AD&D benefits.
- Employee assistance program.
- Tuition and education assistance.
- Employee appreciation events.
- Paid volunteer time off.
- Professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
