Fire Fighter Jobs

About The Position

Requirements

• At least 1 year of experience as a computer or network technician, or an equivalent combination of education and experience.
• Advanced knowledge of PC repair and configuration.
• Advanced knowledge of Microsoft Windows operating systems.
• Advanced knowledge of Microsoft Office applications.
• Advanced knowledge of software deployment tools such as SCCM or similar platforms.
• Intermediate knowledge of TCP/IP networking concepts.
• Intermediate knowledge of Windows networking and security.
• Strong analytical and problem-solving abilities.
• Advanced written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service orientation.
• Ability to work independently and collaboratively within a team.
• Two-year degree education level.

Responsibilities

• Analyze, diagnose, and resolve complex issues involving workstation hardware, operating systems, business applications, and networked peripherals.
• Provide advanced troubleshooting for networked hardware and software products across multiple company platforms.
• Document incidents, resolutions, and asset management activities in the corporate helpdesk system.
• Resolve service tickets promptly in accordance with departmental service-level expectations.
• Support hardware and software upgrades, system implementations, and technology rollouts.
• Maintain and administer corporate mobile devices and cellular accounts, including device provisioning, upgrades, and service plan management.
• Support and maintain software management systems, including deployment and patch management platforms such as SCCM or similar tools.
• Support, maintain, upgrade, and troubleshoot multimedia systems, including projectors, video displays, video conferencing systems, and interactive whiteboards.
• Provide on-site and remote support for conference room technologies and executive presentations as needed.
• Develop and implement automated technology solutions using scripting tools such as PowerShell.
• Identify process improvement opportunities to enhance efficiency and reduce recurring technical issues.
• Analyze support data trends and recommend proactive solutions.
• Develop and deliver end-user training materials and sessions as required.
• Mentor junior support technicians and provide technical guidance.
• Collaborate with IT team members to ensure consistent service standards and knowledge sharing.