Sprinkler Service Coordinator

Fire Fighter Sales & Service Co. • Warrendale, PA

11d • Onsite

About The Position

The Sprinkler Service Coordinator plays a key role in delivering exceptional customer service by efficiently scheduling and dispatching service technicians, managing work orders, and serving as primary point of contact for customer inquiries. This position ensures timely resolution of service requests, coordinates field operations, and supports both customers and internal teams to maintain high levels of satisfaction and operational efficiency.

Requirements

• High School Diploma or equivalent required.
• 1-3 years of experience in scheduling, routing, or dispatching service technicians, drivers, or product deliveries.
• 1-3 years of strong customer service experience, preferably in a service or field operations environment.
• Proficient in Microsoft, particularly word and excel.
• Highly organized with strong attention to detail and accuracy.
• Excellent verbal and written communication skills for interacting with customers and team members.
• Strong problem recognition and resolution skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Demonstrated reliability, good attendance, and a solid work ethic.
• Self-motivated and able to work independently while also being a collaborative team player.

Responsibilities

• Answer incoming phone calls, providing prompt and professional customer service.
• Schedule and dispatch service technicians, optimizing routes and ensuring timely service delivery.
• Coordinate and manage customer follow-up appointments to maintain service continuity.
• Communicate effectively with customers, technicians, and internal staff to ensure clarity and satisfaction.
• Monitor and review daily technician activities, prepare status reports, and document service outcomes.
• Gather and process customer feedback, including conducting post-service surveys to ensure quality.
• Identify, troubleshoot, and resolve customer issues in a timely professional manner.
• Support overall service and organizational goals by completing tasks and projects as needed.
• Manage sprinkler inspections billing, ensuring accuracy and timely invoicing.

Benefits

• Medical, dental, and vision benefits insurance plans.
• Company paid life insurance and long-term disability insurance
• Optional supplemental benefits for additional coverage.
• Paid time off (PTO) starting in your first year of employment.
• Seven (7) paid holidays annually.
• 401K plan with Safe Harbor Match, including both traditional and Roth options.
• Employee Referral program with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED