Escrow Assistant Jobs

About The Position

Requirements

• High school diploma or GED.
• Knowledge of Microsoft Office and basic computer skills.
• Comply with applicable state licensing requirements.
• Ability to learn basic escrow law and local city and state requirements.
• Ability to learn basic RESPA, TILA, Dodd-Frank, and CFPB rules.
• Ability to learn and adopt ALTA Best Practices.
• Ability to read, write, and interpret English.
• Excellent verbal communication and problem-solving skills.
• Familiarity with Word, Excel, Outlook, PowerPoint, and escrow production software such as ResWare, RamQuest, AtClose, or IClosings.
• Ability to work with mathematical concepts, including fractions, percentages, ratios, and prorations.
• Strong customer service, comprehension, and organizational skills.
• Ability to manage multiple actions at once and reprioritize quickly.

Nice To Haves

• Previous experience in an escrow processing capacity.

Responsibilities

• Assist with pre-closing preparation and post-closing tasks.
• Provide administrative support to the Escrow Officer, including inputting figures, balancing with lenders, handling disbursement of funds and money transfers, preparing documentation, closing transactions, advising customers, and handling funds.
• Serve as a liaison and maintain communication between customers and other parties involved in transactions.
• Review contracts, commitments, and orders in preparation for closing, and assemble documents needed for the file.
• Submit post-closing documents to lenders to obtain funding and disbursement approval.
• Ensure buyers, sellers, agents, lenders, or borrowers receive copies of final settlement statements before closing after lender approval.
• Coordinate collection of information needed to finalize property sales or refinancings.
• Participate in WFG’s company culture, emphasizing the 4 Cs, quality of work, and high performance.
• Pursue ongoing personal improvement and track real estate industry trends.
• Maintain knowledge of WFG products, services, policies, and procedures, and comply with company policies and procedures.
• Submit timely requests for PTO and overtime scheduling to the Escrow Manager.
• Maintain transparent communication with the Escrow Officer and Escrow Manager.
• Interact as needed with clients, real estate agents and brokers, attorneys, consumers, lenders, and other transaction parties.
• Assist with electronic recordings through the local county clerk’s office.
• Escalate complaints to the Escrow Manager and maintain records in accordance with policies and procedures.
• Maintain a positive attitude and perform additional duties as assigned by management.