1129 - Escrow Assistant
About The Position
The Escrow Assistant supports the Escrow Officer in delivering escrow services and helping maximize profitability through technology, communication, collaboration, and compliance with WFG policies and procedures. The role provides administrative support for real estate transactions, including preparing files and documents, coordinating information, communicating with transaction parties, and assisting with pre-closing and post-closing tasks. The position is based in a professional office environment and typically works Monday through Friday, 8:00 a.m. to 5:00 p.m. No travel is expected. Part-time positions may also be considered.
Requirements
- High school diploma or GED.
- Knowledge of Microsoft Office and basic computer skills.
- Comply with applicable state licensing requirements.
- Ability to learn basic escrow law and local city and state requirements.
- Ability to learn basic RESPA, TILA, Dodd-Frank, and CFPB rules.
- Ability to learn and adopt ALTA Best Practices.
- Ability to read, write, and interpret English.
- Excellent verbal communication and problem-solving skills.
- Familiarity with Word, Excel, Outlook, PowerPoint, and escrow production software such as ResWare, RamQuest, AtClose, or IClosings.
- Ability to work with mathematical concepts, including fractions, percentages, ratios, and prorations.
- Strong customer service, comprehension, and organizational skills.
- Ability to manage multiple actions at once and reprioritize quickly.
Nice To Haves
- Previous experience in an escrow processing capacity.
Responsibilities
- Assist with pre-closing preparation and post-closing tasks.
- Provide administrative support to the Escrow Officer, including inputting figures, balancing with lenders, handling disbursement of funds and money transfers, preparing documentation, closing transactions, advising customers, and handling funds.
- Serve as a liaison and maintain communication between customers and other parties involved in transactions.
- Review contracts, commitments, and orders in preparation for closing, and assemble documents needed for the file.
- Submit post-closing documents to lenders to obtain funding and disbursement approval.
- Ensure buyers, sellers, agents, lenders, or borrowers receive copies of final settlement statements before closing after lender approval.
- Coordinate collection of information needed to finalize property sales or refinancings.
- Participate in WFG’s company culture, emphasizing the 4 Cs, quality of work, and high performance.
- Pursue ongoing personal improvement and track real estate industry trends.
- Maintain knowledge of WFG products, services, policies, and procedures, and comply with company policies and procedures.
- Submit timely requests for PTO and overtime scheduling to the Escrow Manager.
- Maintain transparent communication with the Escrow Officer and Escrow Manager.
- Interact as needed with clients, real estate agents and brokers, attorneys, consumers, lenders, and other transaction parties.
- Assist with electronic recordings through the local county clerk’s office.
- Escalate complaints to the Escrow Manager and maintain records in accordance with policies and procedures.
- Maintain a positive attitude and perform additional duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
