Escrow Assistant

First American•Waukesha, WI

1d•$18 - $25•Onsite

About The Position

First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. We are looking to add an Escrow Assistant to our growing team. In this role you will work in a dynamic, fast-paced setting supporting our Escrow team in a variety of ways including customer support and administrative duties. This position plays a key role in making the dream of home ownership a reality.

Requirements

Passion for helping customers while maintaining a professional and positive attitude
Excellent verbal and written communication with both our internal teams and external customers
Problem solver with strong organizational skills, is detail oriented, a natural curiosity with an eagerness to learn
Thrives in contributing to a team working together to deliver beyond customer expectations
Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies
High school diploma or equivalent
2+ years office/administrative experience preferred

Responsibilities

Greet, interact, and assist visitors and customers; answer and direct incoming phone calls; receive, sort and route mail
Assist in the escrow process, such as opening orders, and other administrative duties to support the process
Communicate regularly with customers during the escrow process flow
Working with a variety of technologies to enable escrow transactions, assisting customers to ensure a phenomenal customer experience