Epic Principal Trainer Jobs

About The Position

Requirements

• Experience in instructional design and education program planning.
• Experience developing training curriculum and materials.
• Knowledge of adult learning principles and knowledge-transfer assessment.
• Experience with classroom facilitation and learner coaching.
• Customer service and stakeholder engagement experience.
• Experience using instructional design software such as Snagit, Camtasia, Captivate, or equivalent.
• Proficiency with Microsoft Office applications.
• Bachelor’s degree in healthcare, informatics, education, business, or information systems.
• Active Registered Nurse license; California RN license due within one year of hire.
• Epic certification(s) required within established timelines to support assigned applications and Epic version updates.
• Snagit and Camtasia certifications required within 90 days of hire and maintained as software versions change.

Nice To Haves

• Epic Principal Trainer or Credentialed Trainer experience.
• Experience building, testing, and maintaining Epic Training Environments.
• Experience with Learning Management Systems and organizational learning platforms.
• Healthcare or clinical environment experience.
• Experience with IT issue tracking or ticketing systems such as ServiceNow.

Responsibilities

• Serve as Epic Principal Trainer and subject matter expert for assigned applications, including technical functionality and operational workflows.
• Own end-user education strategy for assigned applications, including new-hire, upgrade, and post-implementation training.
• Act as the primary education liaison between application analysts and operational stakeholders.
• Ensure training content aligns with Epic standards, organizational policies, and validated workflows.
• Design, develop, maintain, and govern comprehensive training curriculum and materials for Epic and non-Epic applications.
• Translate complex workflows into role-based learning experiences using adult learning principles.
• Create learning activities, exercises, simulations, and reference materials.
• Design and maintain assessments, quizzes, and competency measures to evaluate knowledge transfer.
• Develop, test, validate, and maintain Epic Training Environments, including realistic patient builds and workflow-driven scenarios.
• Ensure training environments reflect production workflows and support curriculum objectives.
• Participate in testing and workflow validation of application changes before release into training and production environments.
• Lead and oversee the Credentialed Trainer program for assigned applications.
• Train, coach, and support Credentialed Trainers and super users who assist with end-user education.
• Monitor curriculum standards, workflow accuracy, and instructional quality, and support Credentialed Trainer competency and readiness.
• Conduct end-user training as needed, particularly for specialty roles, go-live support, or when Credentialed Trainers are unavailable.
• Provide education support during implementations, upgrades, and new-version releases.
• Document education-related issues and partner with application teams to address gaps.
• Oversee implementation and maintenance of online learning programs for assigned applications.
• Maintain knowledge of instructional design trends, learning technologies, and Epic education best practices.
• Evaluate and improve training effectiveness based on feedback and outcomes.
• Maintain customer service, responsiveness, and a positive end-user experience.
• Communicate effectively with stakeholders through written and verbal communication.
• Troubleshoot and resolve technical or training-related issues within scope.
• Demonstrate proficiency with HIT tools, applications, and processes.
• Follow departmental and organizational policies, procedures, and standard operating practices.