Epic Principal Clinic Trainer

United Regional•Wichita Falls, TX

22h

About The Position

The Epic Principal Clinic Trainer develops in-depth knowledge of assigned Epic clinical applications and communicates effectively with end users in classroom, webinar, eLearning, and at-the-elbow settings. The trainer works closely with application analysts and project teams to address issues related to training materials and their use, identifies potential knowledge or training gaps, and develops solutions. The role includes training users across multiple clinical applications, maintaining training environments and classroom readiness, and contributing to curriculum and eLearning improvements. The position primarily works day shifts, but additional hours may be needed at other times, including nights and weekends. It involves frequent onsite training and assistance to clinical personnel, rotating on-call support, and physical activities that may include lifting more than 25 pounds, walking, climbing, and extended periods of sitting or walking.

Requirements

High school diploma or equivalent.
BA/BS degree or equivalent and one year of relevant experience.
Nursing or other clinical licensure.
Must complete education and pass certification in assigned Epic application modules within 120 days of completed education.
Ability to communicate effectively in English, verbally and in writing, and with all levels of the organization.
Classroom teaching experience.
Strong desktop tool skills, including Word, Excel, Outlook, and PowerPoint.
Effective presentation, classroom management, oral communication, written communication, and follow-up skills.
Strong interpersonal relationship skills.
Minimal implementation and/or support experience.
Self-motivated, detail-oriented, and able to solve problems.
Excellent project management skills.
Ability to distinguish between numbers and symbols; hand-eye coordination and manual dexterity involving substantial wrist and/or finger movement; ability to walk and climb; corrected vision and hearing within the normal or near-normal range; and ability to sit and/or walk for extended periods depending on duties.
Ability to lift more than 25 pounds may be required.
Availability for additional hours as needed, including nights and weekends, frequent onsite training, and rotating on-call support.

Nice To Haves

Clinical Informatics certification is preferred but not required for clinical training positions.
Healthcare experience.
Experience using eLearning authoring software, recording voiceovers, and creating short videos for electronic education.
Knowledge of EMR system implementations and support.

Responsibilities

Obtain Epic certification in three applications and be ready to lead classes in each.
Build and maintain the master training environment for supported primary application suites.
Deliver classroom training for multiple clinical applications.
Maintain classroom spaces and ensure class materials are ready and available.
Track attendance, record end-user grades, and mark class completion.
Place service desk tickets for user and hardware issues when needed.
Continually improve presentation and classroom management skills, including presenting regularly to colleagues.
Develop basic familiarity with Captivate and eLearning authoring, and participate regularly in the eLearning quality assurance process.
Create first drafts of application tip sheets under the oversight of senior staff.
Provide training and implementation managers with feedback on curriculum improvements and updates based on classroom and end-user experience.
Test and validate curriculum and exercises in the training environment before classroom use.
Provide regular feedback on training environment performance and usability based on classroom experience.
Independently perform and master job responsibilities.
Attend implementation meetings as a training-team representative to understand training from operational and application perspectives.
Build relationships with application teams and maintain positive relationships with end users and operational, application, and training colleagues.
Perform other tasks and responsibilities as necessary.