Epic Trainer - Clinical

Family Health West•Fruita, CO

About The Position

The Epic Trainer-Clinical helps Family Health West’s medical assistants, physicians, and other clinical team members use Epic effectively and efficiently. The role combines hands-on clinical experience with teaching, problem-solving, and improving everyday workflows. Through onboarding and regular rounding in departments and clinics, the trainer builds relationships with clinical staff, identifies improvement opportunities, and provides individualized Epic training and support. The trainer works closely with the Informatics Medical Director to develop and implement the Epic training curriculum, addressing the distinct needs of medical assistants and providers while helping them work together effectively. Key areas include documentation templates, visit preparation, rooming, chart review, and other clinical workflows. The ideal candidate is an experienced medical assistant with strong Epic skills who enjoys coaching others and turning frontline challenges into practical improvements. The role requires at least two years of related Epic experience in a healthcare setting. A high school diploma or equivalent is preferred; no professional license or certification is required. Employment screening includes a drug screen, tuberculosis screen, and background check. A driver record screen applies to positions requiring on-the-job driving. Immunizations, including a flu vaccine, are required for employment.

Requirements

At least 2 years of related Epic experience in a healthcare setting.
Strong communication and interpersonal skills, including the ability to work confidently and respectfully with physicians and staff.
Strong organizational skills and the ability to manage priorities across multiple departments or clinics.
Reliable and punctual attendance.
Computer proficiency and the ability to quickly master new software programs.
Excellent time-management skills.
Adaptability and flexibility in response to frequent changes in curriculum and the training environment.
Immunizations required for employment, including a flu vaccine.
Completion of a drug screen, tuberculosis screen, and background check; driver record screening applies to positions requiring on-the-job driving.

Nice To Haves

High school diploma or equivalent.
Hands-on clinical experience as a medical assistant.
Strong Epic skills and an interest in coaching others.

Responsibilities

Provide hands-on Epic training for medical assistants, physicians, and other clinical team members through individual coaching, small-group sessions, and at-the-elbow support.
Support new employee and provider onboarding, tailoring instruction to each person’s role, specialty, and experience.
Assess learning needs and provide follow-up coaching to reinforce efficient, consistent Epic use.
Develop and maintain practical training materials, quick-reference guides, and workflow instructions.
Help staff understand and adopt Epic updates, new functionality, and approved workflow changes.
Conduct proactive rounding in departments and clinics to observe workflows, answer questions, and identify Epic-related challenges.
Work with medical assistants on pre-visit preparation, rooming, documenting patient information, and supporting the care team.
Work with physicians and other providers on chart review, documentation, template use, and encounter completion.
Gather feedback from clinical teams, identify recurring concerns, and coordinate follow-up.
Build trust with staff and providers through a visible, approachable presence.
Help users personalize and improve approved Epic tools, including SmartPhrases, SmartLists, documentation templates, and preference lists, within assigned permissions and organizational standards.
Identify opportunities to reduce unnecessary steps, duplicate documentation, and administrative burden while maintaining documentation quality and patient safety.
Collaborate with clinical leaders and Epic analysts to improve workflows from visit preparation and rooming through documentation and follow-up.
Support testing, implementation, training, and follow-up evaluation of approved improvements.
Promote consistent workflows while accounting for appropriate differences among specialties, departments, and user roles.
Serve as a liaison among clinical staff, providers, IT/Informatics, and Epic support teams.
Track identified needs, training activities, optimization requests, and follow-up actions.
Follow organizational policies for privacy, security, clinical scope of practice, and system change management.
Maintain a strong understanding of medical assistant responsibilities, provider workflows, clinical documentation, and patient flow.
Assist other Certified Trainers with organizational preparation for classes.
Adapt to frequent changes in curriculum and the training environment, manage time effectively, and maintain computer proficiency.
Attend or obtain information from in-services, seminars, and staff meetings; accept constructive feedback and contribute skills and ideas respectfully.
Represent the organization professionally, follow safety policies and procedures, communicate service delays, and take service recovery steps as needed.

Benefits

Employee Assistance Program for all employees.
403(b) with a 4% employer match and zero-day vesting for all employees.
For full-time employees working at least 30 hours per week: PPO medical plan or high-deductible health plan with an optional Health Savings Account.
Telemedicine included with both medical plan options.
Dental insurance.
Vision insurance.
Life insurance and Accidental Death and Dismemberment insurance.
Short- and long-term disability insurance options.
Critical illness and accident plans.
Health reimbursement and flexible savings cafeteria options.
Pet insurance, identity protection, and travel protection options.