Epic Application Trainer
About The Position
The Epic Trainer develops, delivers, and maintains training programs focused on Epic Cadence, Prelude, and Ambulatory workflows. The role supports onboarding, ongoing education, workflow optimization, and operational readiness across ambulatory clinics, working with Clinic Operations, Epic Application Teams, Clinical Solutions & Support (CSS), and leadership to help users follow Epic workflows and organizational standards. The Epic Trainer also provides frontline support for clinical and operational staff, helps manage ServiceNow tickets, maintains Learning Home content, and supports clinics during go-lives, implementations, upgrades, and workflow changes. In Redlands, California, the role is described as office-based and includes on-site clinic support. The position is offered by UnitedHealth Group. Hourly pay ranges from $24.00 to $43.00 based on full-time employment. Candidates must pass a drug test before beginning employment. All telecommuters must adhere to UnitedHealth Group’s Telecommuter Policy.
Requirements
- High school diploma.
- At least 1 year of Epic training, clinical operations, ambulatory workflow, or healthcare information systems experience.
- At least 1 year of experience delivering classroom, virtual, and one-on-one training.
Nice To Haves
- Epic Trainer Credentialed Trainer (CT) in Cadence and Prelude or Epic Ambulatory.
- Experience supporting physician practices, ambulatory clinics, or healthcare operations.
- Prior exposure to or familiarity with Epic systems or other electronic health record platforms.
- Experience in a healthcare clinic, medical office, or hospital operations environment, such as as a medical assistant, clinic coordinator, or scheduler.
- Interest in learning complex software applications and a strong customer-service mindset when helping clinical users.
- Strong organizational, verbal, and written communication skills.
Responsibilities
- Design, develop, and deliver Epic Cadence, Prelude, and Ambulatory training for new and existing employees.
- Facilitate instructor-led, virtual, and individualized training to promote proficiency, workflow adoption, and compliance with organizational standards.
- Assess learning effectiveness and provide coaching, remediation, and ongoing educational support.
- Develop, maintain, and improve training curricula, workflow guides, tip sheets, job aids, knowledge articles, and other educational resources.
- Ensure training materials reflect current Epic functionality, operational workflows, and organizational policies.
- Provide on-site support to ambulatory clinics for workflow optimization, end-user education, and issue resolution.
- Support clinic operations during Epic upgrades, go-lives, acquisitions, and other organizational initiatives, promoting standardized workflows and best practices.
- Partner with Clinic Operations, CSS, Epic Application Teams, Revenue Operations, and organizational leaders on workflow improvement initiatives.
- Participate in workgroups, testing activities, change management efforts, and operational projects to improve system utilization and user experience.
- Manage, investigate, troubleshoot, and resolve application support tickets related to Epic workflows, training, and end-user support requests.
- Escalate complex issues to the appropriate Epic Application Team, document resolutions, and provide timely customer communication and follow-up.
- Maintain training repositories, knowledge management resources, operational documentation, FAQs, workflow standards, and educational materials.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase program.
- 401k contribution, subject to eligibility requirements.
- Career development opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
