Epic Principal Clinic Trainer

United Regional•Wichita Falls, TX

About The Position

The Epic Principal Clinic Trainer develops in-depth knowledge of assigned Epic clinical applications and communicates effectively with end users through classroom instruction, webinars, eLearning, and at-the-elbow support. The trainer works with application analysts and project teams to resolve issues related to training materials and their use, identifies potential knowledge or training gaps, and develops solutions. The role includes obtaining Epic certification in three applications, leading classes in each, maintaining training environments and classroom materials, supporting eLearning development and quality assurance, and providing feedback to improve curricula. The position primarily works day shift, may require additional hours including nights and weekends, includes rotating on-call support, and frequently involves onsite training and assistance to clinical personnel.

Requirements

High school diploma or equivalent.
A BA/BS degree or equivalent and one year of relevant experience.
Ability to communicate effectively in English, verbally and in writing.
Nursing or other clinical licensure.
Classroom teaching experience.
Strong desktop-tool skills, including Word, Excel, Outlook, and PowerPoint.
Effective presentation and classroom-management skills.
Effective oral and written communication and follow-up skills.
Strong interpersonal relationship skills.
Minimal implementation and/or support experience.
Self-motivated, detail-oriented, and able to solve problems.
Excellent project-management skills.
Ability to communicate effectively with all levels of the organization.
Must complete education and pass certification in assigned Epic application modules within 120 days of completing education.

Nice To Haves

Clinical Informatics certification is preferred but not required for clinical training positions.
Healthcare experience.
Experience with eLearning authoring software, recording voiceovers, and creating short videos for electronic education.
Knowledge of EMR system implementations and support.

Responsibilities

Obtain Epic certification in three applications and be ready to lead classes in each.
Build and maintain the master training environment for supported primary application suites.
Teach multiple clinical applications in classroom settings.
Maintain classroom spaces so they provide a professional and friendly environment.
Maintain class materials and ensure they are ready and available for end users.
Track attendance and grades and record end users’ class completion.
Place basic service desk tickets for user and hardware issues.
Regularly present to colleagues to improve presentation and classroom management skills.
Develop basic knowledge of Captivate and eLearning authoring.
Develop knowledge of the eLearning quality assurance process and participate regularly with the team.
Create first drafts of application tip sheets under the oversight of senior staff.
Provide training and implementation managers with feedback about curriculum improvements and updates based on classroom and end-user experience.
Test and validate curriculum and exercises in the training environment before classroom use.
Provide regular feedback on training-environment performance and usability based on classroom experience.
Independently perform and master job responsibilities.
Attend implementation meetings as a training-team representative to understand training from operational and application perspectives.
Develop relationships with appropriate application teams.
Maintain positive relationships with end users and operational, application, and training colleagues.
Work with application analysts and project teams to address issues involving training materials and their use.
Identify and analyze potential knowledge or training gaps and create solutions.
Perform other tasks and responsibilities as necessary.