Epic HIM Principal Trainer (Program Administrator 3)

State of Ohio • Massillon, OH

4d • Onsite

About The Position

Under the direction of the Epic Training Manager, the Epic HIM Principal Trainer maintains Epic HIM certification and leads the development, delivery, and continuous improvement of the training program. The role supports end users, collaborates with Epic and hospital teams, and helps ensure effective training environments and system utilization across the organization. The Principal Trainer is a key resource for Health Information Management (HIM) workflows, connecting operational needs with Epic system functionality and training excellence.

This is a permanent, full-time hourly position at Heartland Behavioral Healthcare in Massillon, Ohio. Normal working hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. The position is unclassified, exempt from bargaining units, and serves at the pleasure of the Director of the Department of Behavioral Health. Compensation is $39.22 per hour, on pay range 14 of the E1 Exempt Pay Range Schedule. The selected candidate generally begins at Step 1, with an opportunity for an increase after six months of satisfactory performance and yearly raises thereafter.

The final candidate must undergo a criminal background check and submit to urinalysis for illegal drug use before appointment. A positive drug test means the applicant will not be offered employment.

Requirements

• Meet one of the stated minimum qualification pathways: five years of training or experience in business administration, management, or public administration; or an undergraduate core program in one of those fields plus 36 months of training or experience in a supervisory, administrative, or managerial position; or an undergraduate core program in an academic field commensurate with the assigned program area plus 36 months of training or experience in a supervisory, administrative, managerial, or staff position involving planning, research, or policy/procedure development; or one year of experience as a Program Administrator 2 (63123); or an equivalent combination meeting the stated minimum class qualifications.
• Maintain Epic HIM Principal Trainer certification, including Training Environment Build certification.
• Complete ongoing Epic HIM continuing education requirements.

Responsibilities

• Maintain Epic HIM Principal Trainer certification, including Training Environment Build certification, and complete ongoing Epic HIM continuing education requirements.
• Develop, maintain, and update Epic HIM training-track materials in alignment with standard operating procedures and Epic Training Team best practices.
• Revise training content in response to system-build changes, workflow updates, and identified training needs.
• Lead and support training sessions for end users, Credentialed Trainers, and Super Users.
• Participate in training-team quality and performance improvement initiatives and recommend improvements to Epic HIM training delivery and materials.
• Work with Credentialed Trainers and Super Users to assess training effectiveness and identify improvement opportunities.
• Participate in HIM workgroup and Epic training-team meetings.
• Provide technical support to clinicians and end users for Epic HIM applications and serve as a primary hospital point of contact for the Epic team.
• Analyze and evaluate Epic system functionality, performance, and user satisfaction; identify, troubleshoot, and resolve system issues and application errors.
• Support implementation of system strategies, policies, and procedures, and promote consistent Epic system use across departments and sites.
• Act as a liaison between system users and the Epic team; respond to programmatic issues and communicate system updates, decisions, and directives.
• Build and maintain working relationships with stakeholders, coordinate with other facilities and central office teams, and support Epic-related events and cross-site assistance as needed.
• Assist with the design, build, and maintenance of Epic training environments and validate Epic build functionality in those environments.
• Work with Credentialed Trainers to identify and resolve training-environment issues.
• Participate in testing system enhancements and reporting updates.
• Assist in communicating system changes, service interruptions, and performance concerns.

Benefits

• Medical coverage
• Free dental, vision, and basic life insurance premiums after completion of the eligibility period
• Paid vacation, personal, and sick leave, plus 11 paid holidays per year
• Childbirth, adoption, and foster care leave
• Education and development opportunities, including Employee Development Funds and Public Service Loan Forgiveness
• Public retirement systems, including OPERS, STRS, SERS, and HPRS
• Optional deferred compensation through Ohio Deferred Compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed