Epic HIM Principal Trainer (Program Administrator 3)

State of Ohio • Massillon, OH

3d • Onsite

About The Position

The Epic HIM Principal Trainer maintains Epic HIM certification and leads the development, delivery, and continuous improvement of the training program under the direction of the Epic Training Manager. The position supports end users, collaborates with Epic and hospital teams, and helps ensure effective training environments and system use across the organization. It serves as a key resource for Health Information Management workflows, connecting operational needs with Epic system functionality and training practices.

The role develops and updates Epic HIM training materials, leads and supports training for end users and trainers, evaluates training effectiveness, and contributes to quality improvement. It also provides technical support for Epic HIM applications, troubleshoots system issues, supports system optimization and testing, and communicates system changes. The position works with stakeholders across departments, facilities, and central office teams.

This is a permanent, full-time, unclassified hourly position at Heartland Behavioral Healthcare in Massillon, Ohio. Normal hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. Compensation is $39.22 per hour. The selected candidate must undergo a criminal background check and pre-appointment urinalysis.

Requirements

• Meet one of the stated minimum qualification pathways: five years of training or experience in business administration, management, or public administration; or completion of an undergraduate core program in one of those fields plus 36 months of training or experience in a supervisory, administrative, or managerial position.
• Alternatively, meet the stated pathway of completion of an undergraduate core program in an academic field commensurate with the assigned program area plus 36 months of training or experience in a supervisory, administrative, managerial, or staff position involving planning, research, or policy/procedure development.
• Alternatively, have one year of experience as a Program Administrator 2 (63123), or an equivalent of the listed minimum class qualifications.
• Maintain Epic HIM Principal Trainer certification, including Training Environment Build certification, and complete ongoing Epic HIM continuing education requirements.

Responsibilities

• Maintain Epic HIM Principal Trainer certification, including Training Environment Build certification, and complete ongoing Epic HIM continuing education requirements.
• Develop, maintain, and update Epic HIM training materials in alignment with SOPs and Epic Training Team best practices.
• Revise training content to reflect system build changes, workflow updates, and identified training needs.
• Lead and support training sessions for end users, Credentialed Trainers, and Super Users.
• Participate in training team quality and performance improvement initiatives and recommend enhancements to training delivery and materials.
• Work with Credentialed Trainers and Super Users to assess training effectiveness and identify improvement opportunities.
• Participate in HIM workgroup and Epic training team meetings.
• Provide technical support to clinicians and end users for Epic HIM applications and serve as a primary hospital point of contact for the Epic team.
• Analyze and evaluate Epic system functionality, performance, and user satisfaction; identify, troubleshoot, and resolve system issues and application errors.
• Support implementation of system strategies, policies, and procedures, and promote consistent Epic use across departments and sites.
• Liaise between system users and the Epic team; respond to programmatic issues and communicate system updates, decisions, and directives.
• Build and maintain stakeholder relationships, coordinate with other facilities and central office teams, and provide cross-site assistance and support Epic-related events as needed.
• Assist in designing, building, and maintaining Epic training environments and validate Epic build functionality in those environments.
• Work with Credentialed Trainers to identify and resolve training environment issues.
• Participate in testing system enhancements and reporting updates.
• Help communicate system changes, service interruptions, and performance concerns.

Benefits

• Medical coverage
• Dental, vision, and basic life insurance premiums covered after completion of the eligibility period
• Paid time off, including vacation, personal leave, and sick leave
• 11 paid holidays per year
• Childbirth, adoption, and foster care leave
• Education and development opportunities, including Employee Development Funds and Public Service Loan Forgiveness
• Public retirement systems, including OPERS, STRS, SERS, and HPRS
• Optional deferred compensation through Ohio Deferred Compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed