Engineer Jobs

About The Position

Requirements

• Proficient with computer systems, PC repair, mobile devices, and network management (LAN/WAN)
• Ability to deploy, configure, and support operating systems on desktops and mobile devices
• Familiar with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), Active Directory, and basic systems administration
• Strong drive to provide an excellent customer service experience, with the ability to tailor communication to different audiences, especially when dealing with technical versus non-technical staff
• Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality
• Takes responsibility for own actions; keeps commitments; completes tasks on time or communicates proactively with an alternate plan
• Excellent verbal and written communication skills for documentation and interaction with various levels of technical and non-technical staff and management
• One to three (1–3) years of general IT experience with specific experience supporting end users and systems
• Associate degree preferred in a technical discipline. Equivalent work experience will be considered
• Embodies the DSI Core Values of Team, Excellence, Entrepreneurship, Integrity, and Safety

Nice To Haves

• Desktop imaging and deployment tools (SCCM, MDT, Intune, or equivalent)
• Structured patch management experience
• CompTIA A+, Network+, or similar certifications
• Familiarity with WMS or warehouse technology systems
• Experience in a multi-site environment supporting both office and warehouse users
• Scripting basics (PowerShell, batch) for desktop automation

Responsibilities

• Own every incoming ticket end-to-end during your support rotation—from initial response through resolution and customer confirmation; provide technical assistance for systems, software, and hardware issues
• Work with end-users to determine the scope of issues and diagnose root cause of hardware and software problems
• Perform user account adds, moves, and changes in Active Directory; manage group memberships, distribution lists, and organizational unit assignments
• Provide user-level support for Outlook, Teams, OneDrive, and SharePoint; troubleshoot email, calendar, and collaboration issues; manage shared mailboxes, distribution groups, and basic M365 user configuration
• Set up and deactivate user accounts, configure workstations, and manage the full onboarding/offboarding lifecycle
• Maintain inventory of all equipment, software, and licenses including mobile devices, PCs, servers, printers, and phones
• Produce IT Tips of the Week, application guides (App Space documents), and internal knowledge management content; contribute to the team wiki to reduce repeat support requests
• Maintain desktop imaging standards and OS deployment workflows across all DSI facilities
• Evaluate, configure, and deploy desktops, laptops, tablets, and mobile phones for warehouse and office environments; support mobile device management (MDM) policies and provisioning
• Configure and maintain endpoint standards; manage Group Policy settings for desktops and laptops
• Support and maintain printers, scanners, and warehouse peripherals across all locations
• Execute patch management cycles for Windows OS and third-party applications; track compliance and report metrics
• Coordinate with the Infrastructure & Security Engineer on endpoint hardening standards and compliance validation
• Create and maintain support documentation for common issues, ensuring it is clear and accessible for all staff
• Identify and implement automation opportunities to reduce recurring support tickets
• Look for patterns in support tickets and propose process or tooling improvements to reduce repeat issues

Benefits

• Competitive salary commensurate with experience
• Comprehensive benefits package including medical insurance, life insurance, 401(k), paid time off, and additional allowances