Educator Jobs

About The Position

Requirements

• Bachelor's degree preferred or equivalent work experience in a discipline developing analytical and conceptual thinking skills.
• Minimum 2 years previous experience training, designing and supporting medical software applications required.
• Experience in adult education and detailed understanding of workflows and system configuration required.
• Experience with and demonstrates competence in Microsoft Office Applications.
• Ability to work independently and be result oriented.
• Requires excellent verbal and written communication skills and ability to coordinate and prioritize tasks and project components.
• Ability to lead.
• Required to achieve assigned Computer Application certifications within 90 days of training and to maintain assigned certification while in this role.

Nice To Haves

• Prior certification in Epic application preferred.

Responsibilities

• Master the assigned application/s as well as specific workflows related to the use of the application/s.
• Use combined knowledge of workflows and the assigned application, to assess current process and information needs.
• Participate in workflow design improvement and system build of assigned software system (s).
• Build, test and maintain training environment for the assigned application (s).
• Provide training for application installations, upgrades/updates, and ongoing user training and support.
• Design courses and prepare materials using instructional design principles and methods that are consistent with adult learning principles.
• Maintain documentation per department protocol.
• Demonstrate and mentor others in effective presentation and facilitation skills to lead an effective learning experience.
• Deliver training in a classroom setting on an individual basis, or via remote support.
• Scheduling of end-users, trainers, classrooms, and students.
• Maintains training records in the learning management system.
• Utilize application skills and tools to provide direct phone support to answer end-user questions.
• Create and document utilizing protocol, triage, follow up and appropriately route or resolve service desk tickets.
• Consults with providers, clinical and business leaders and other partners to identify problems and resolutions related to software applications and functions.
• End user support during on-call hours will be expected.

Benefits

• Medical, Dental, Vision
• Life & Disability Insurance
• FSA/HSA Options
• Generous, accruing paid time off
• Paid Parental and caregiver leave
• Career advancement and educational opportunities
• Tuition and certification reimbursement
• Certification Reimbursement
• Well-being Programs
• Employee Discounts
• On-Demand Pay
• Financial Education
• Annual recognition/awards events
• Partner appreciation days
• Family entertainment/attractions discount
• Community service/improvement opportunities