Early Intervention Specialist Jobs

About The Position

Requirements

• Post-secondary education, preferably in a health-related field such as nursing, psychology, social work, kinesiology, or in human resources
• 1–2 years of customer service experience, with knowledge of employee benefits considered an asset
• Familiarity with disability management and return-to-work best practices
• Strong time management skills with the ability to work independently in a fast-paced environment
• Excellent organizational, analytical, and problem-solving skills
• Ability to understand and interpret medical terminology
• Strong interpersonal skills and the ability to communicate with empathy and professionalism

Nice To Haves

• knowledge of employee benefits considered an asset

Responsibilities

• Review new case files and conduct initial interviews with employees and employers to gather claim information and determine next steps
• Verify benefit coverage and eligibility details using internal systems
• Request and review medical documentation to understand the employee’s condition, functional limitations, and return-to-work prognosis
• Develop and maintain case management plans focused on recovery and successful return-to-work outcomes
• Maintain regular communication with employees to monitor recovery progress and identify return-to-work opportunities
• Collaborate with employers to understand job demands and explore accommodation options
• Develop and implement return-to-work plans in partnership with employees, employers, treatment providers, and carriers
• Identify cases requiring rehabilitation services and make appropriate referrals
• Facilitate applications for short-term, medium-term, and long-term disability benefits when applicable
• Maintain detailed case notes and documentation within case management systems
• Respond to client inquiries and communications within service level agreements
• Prepare standard and customized correspondence in accordance with case management procedures
• Monitor and manage a portfolio of cases while adhering to quality standards and best practices

Benefits

• generous paid time off including 3 weeks minimum vacation
• 26 long weekends a year through our much-loved Happy Friday program
• flexible work options including remote and hybrid schedules
• extended health and dental benefits
• RRSP matching
• wellness support, including comprehensive mental health resources
• clear career paths
• personalized learning opportunities