Dispatcher Jobs in Milwaukee, NC

About The Position

Requirements

• High school diploma or GED equivalent.
• Excellent communication and interpersonal skills, with professionalism and care in all interactions.
• Strong active listening skills to understand customer needs and provide timely, accurate responses.
• Working knowledge of Microsoft Office applications.
• Ability to remain calm and positive under pressure and handle urgent or critical situations professionally.
• Favorable results on a pre-employment drug screening and background check.

Nice To Haves

• Two years of experience in customer service, call center, dispatch, or security roles is preferred.

Responsibilities

• Perform remote security checks and virtual tours of customer locations, observing for vulnerabilities, criminal activity, or unusual activity.
• Conduct virtual security escorts during business openings and closings or at a customer's request.
• Communicate with customer locations using two-way audio and video surveillance technology.
• Take appropriate action based on event severity or customer instructions, including contacting customers or requesting police, fire, or medical services.
• Answer inbound calls from customers, employees, and vendors to resolve, escalate, or support security- and system-related inquiries.
• Maintain accurate records and documentation in the system of record.
• Monitor, verify, and respond to alarm signals, including placing calls to verify alarm validity.
• Perform video verification of alarms to confirm security breaches or emergency incidents.
• Notify specified individuals by telephone of alarms or events according to customer-specific instructions.
• Provide life-safety support through clear, timely, and accurate alarm communication and dispatch to emergency personnel.
• Provide basic alarm support, including arming, disarming, and assisting with resetting alarms or signals.
• Manage live audio interactions in response to alarm events or customer requests, communicating directly with people at monitored sites.
• Use two-way audio to intervene in real-time incidents, communicating clearly and authoritatively.
• Address loitering, trespassing, and other security violations, using de-escalation and rapid decision-making as appropriate.
• Document interactions and ensure appropriate follow-up and incident resolution.
• Generate detailed reports on alarm responses and life-safety interventions.
• Comply with Interface Employee Handbook and Employee Safety Manual policies; complete learning courses that may be necessary when pursuing further certifications.

Benefits

• Full benefits beginning on the first day of employment.
• Three weeks of paid vacation time.
• Ten days of paid sick time.
• Uncapped employee referral bonuses.
• Evening shift differential of $0.50 per hour for hours worked between 5:00 p.m. and 9:00 p.m.
• Overnight shift differential of $1.00 per hour for hours worked between 9:01 p.m. and 6:00 a.m.
• Weekend shift differential of $1.00 per hour for hours worked on Saturdays or Sundays.
• Eligibility after 90 days of successful active employment for a monthly performance bonus of up to $1,000, subject to metrics and eligibility criteria.
• Eligibility after 90 days of successful active employment for a monthly attendance bonus; full-time employees can earn up to $250 per month, subject to attendance eligibility criteria.
• Training is provided.
• Flexible 8- or 10-hour shift options, with the number of workdays per week varying accordingly.