Director Jobs

About The Position

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Minimum of 5 years of experience in luxury hotel or hotel residence operations, with a focus on Rooms Division.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving skills.
• Proficiency in MS Office applications such as Word, Excel, Outlook and PowerPoint.
• Ability to work flexible hours including weekends and holidays.
• Forbes service training and experience maintaining Forbes standards.
• Strong Rooms Division, Front Office, Resident Services, or Hotel Operations leadership experience.
• Experience maintaining Forbes service standards and luxury guest experience programs.
• Proven success leading large teams in high-touch luxury service environments.
• Proficiency in Buildinglink, ADP, MS Office applications such as Word, Excel, Outlook and PowerPoint.
• Prolonged periods sitting at a desk and working on a computer.

Nice To Haves

• M100 and CMCA certificates are desired
• Proven success managing large or complex residential communities, ideally high-rise, luxury, or hospitality environments.
• Strong financial management skills with experience overseeing large budgets ($7M+).
• Extensive experience coordinating complex capital projects, repairs, and long-term planning.
• Background in HOA litigation, construction defects, and legal processes affecting common interest communities.
• Strong analytical, problem-solving, and decision-making abilities.
• Exceptional interpersonal skills, with the ability to listen, influence, and build lasting relationships.
• Professional presence, emotional intelligence, and the ability to collaborate effectively with boards and stakeholders.
• Minimum of a CMCA. PCAM preferred.

Responsibilities

• Manage all aspects of the property's operations, including front desk, concierge, housekeeping, and engineering.
• Lead and develop a high-performing team, providing training, coaching, and performance management.
• Ensure a consistently high level of guest satisfaction through exceptional service delivery.
• Develop and manage operational budgets.
• Oversee vendor relationships and contracts to optimize costs and service quality.
• Develop and implement emergency response plans and procedures.
• Ensure compliance with all applicable regulations and safety standards.
• Oversee renovation and improvement projects.
• Other duties as assigned

Benefits

• Fully paid 100% health benefits
• 401k match
• Free parking
• Monthly cell phone stipend
• Yearly discretionary performance bonus
• Free monthly dry cleaning
• Vacation
• Sick time
• Holiday pay
• Your birthday holiday
• Medical
• Dental
• Vision
• Pet insurance
• 401(k) with company match
• Life and disability support