Director Jobs

About The Position

Requirements

• 7+ years of experience in revenue operations, sales operations, or business operations in high-growth SaaS or technology companies.
• Proven track record of implementing scalable revenue processes and improving operational efficiency in a B2B SaaS environment.
• Deep expertise in SaaS metrics (ARR, MRR, CAC, LTV, NRR, churn) and financial modeling, with strong analytical skills to drive data-informed decisions.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and revenue operations tools, with experience optimizing tech stacks for GTM teams.
• Exceptional communication and collaboration skills, with the ability to influence cross-functional stakeholders without direct authority.
• Strategic mindset with a focus on process automation, data integrity, and operational scalability.
• Experience supporting financial reporting and working closely with Finance teams under a CFO’s leadership.

Responsibilities

• Design and implement scalable revenue operations frameworks to support Sales, Customer Success, Marketing and Partnerships, focusing on process efficiency and alignment with financial goals.
• Optimize GTM processes, including lead routing, pipeline management, and forecasting, in collaboration with department leaders and our Restaurant GM.
• Build and maintain scalable revenue models (e.g., SaaS ARR, GMV) to support predictable growth and align with CFO-led financial planning.
• Implement and manage enablement tools, such as CRM systems (e.g., Salesforce, HubSpot), dashboards, and reporting frameworks, to enhance team productivity and visibility.
• Streamline end-to-end revenue processes across Sales, Customer Success, and Partnerships to reduce friction and improve efficiency, ensuring a seamless customer journey.
• Collaborate with Sales leadership to refine sales playbooks, forecast cadences, pipeline analytics and compensation plans to drive growth.
• Partner with Customer Success to enhance retention strategies, identify upsell/cross-sell opportunities, and improve Net Revenue Retention (NRR).
• Support Partnerships by developing scalable processes for channel enablement and affiliate programs, aligning with revenue goals.
• Establish single source of truth for key SaaS metrics: ARR, MRR, CAC, LTV, NRR, and churn.
• Build executive dashboards providing real-time visibility into revenue performance and pipeline health.
• Analyze conversion funnels to identify bottlenecks and drive measurable improvements in key metrics.
• Support board and investor communications with accurate forecasting and growth analytics.
• Manage and optimize RevOps tech stack (CRM, marketing automation, billing, analytics).
• Drive process automation to eliminate revenue leakage and improve team productivity.
• Ensure seamless data integration and integrity across all revenue-generating systems.
• Evaluate and implement new tools to scale operations efficiently.
• Partner closely with the CFO to align revenue operations with financial strategy, budgeting, and forecasting processes.
• Provide data-backed insights to support board and investor communications, including revenue forecasts, pipeline coverage, and growth metrics.
• Act as a strategic liaison between Sales, Customer Success, Partnerships, and Finance to ensure cohesive execution of revenue initiatives.

Benefits

• Market leading benefits for medical, dental, and vision
• Generous amount of premium coverage for medical, dental, and vision
• $500 HSA contribution (prorated based on start date and split into two payments)
• 401(k) plan with a matching contribution of up to 4% (2025)
• Fully vested from day one for 401(k)