Director, IT (Operations/Strategy)

Aravo Solutions, Inc.•Irving, TX

15h•Hybrid

About The Position

Aravo Solutions, Inc., provides leading third-party risk management (TPRM), ESG, and vendor lifecycle management solutions powered by intelligent automation software and designed to meet the needs of TPRM teams at Global 2000 enterprises. At Aravo, we believe that in an increasingly interconnected world, managing risk is a critical pillar of global resilience. Traditional, manual approaches to TPRM can no longer keep pace with today’s scale and speed of disruption. That’s why we have pioneered an Intelligence-First™ approach. Trusted by millions of third-party users in 195+ countries, Aravo provides guidance for the most complex third-party networks in the world, helping them mitigate risk, build business resilience, and protect their reputations. We are fundamentally redesigning how organizations see, understand, and act on risk by embedding AI directly into the core of their workflows. Joining Aravo means working at the forefront of AI in TPRM and collaborating with a team that views AI as a partner, not a replacement. You will have the opportunity to work alongside industry experts, leverage the latest technologies, and contribute to shaping the future of third-party risk management! Aravo is seeking a hands-on, strategic Director of IT to lead and scale our internal IT function. This role will own corporate IT and business systems strategy and operations while partnering closely with Engineering, Security, Finance, and HR teams to support a growing, distributed SaaS organization. This leader will balance day-to-day operational excellence with forward-looking strategy and transformation, ensuring our systems, tools, processes, and IT capabilities scale efficiently with the company as it grows.

Requirements

12+ years of experience in IT, with 5+ years in a leadership role
Strong hands-on experience with modern IT stack, including AI tools
Automating user onboarding and offboarding with auditability and traceability
Experience supporting compliance frameworks such as Microsoft SSPA, SOC1, and SOC 2
Support FedRamp related activities and compliance
Proven ability to operate both strategically and hands-on
Strong project management and cross-functional collaboration skills
Experience in a SaaS or cloud-first company (80–500 employees ideal)
Experience scaling IT processes in a high-growth environment

Nice To Haves

Familiarity with zero trust security principles
Exposure to customer-facing security or audit requirements

Responsibilities

Define and execute Aravo’s IT roadmap, aligning it with company growth objectives, business strategy and operational needs while building stakeholder buy-in
Lead, develop, and mentor a small, high-impact IT team (helpdesk, systems, IT ops)
Establish and track SLAs, KPIs, and user satisfaction metrics, driving accountability and continuous improvement
Drive tool standardization and rationalization, ensuring we are continuously consolidating toolsets and optimizing the technology portfolio
Own IT budgeting, forecasting, vendor management, and strategic resource planning
Establish IT operating standards, processes, and governance that support the company’s growth and evolving business needs
Serve as the senior IT leader and strategic partner to executive and cross-functional leadership
Own the strategy and operational management of core internal systems, including license management
Ensure reliable, scalable onboarding/offboarding processes and lifecycle management
Maintain high availability, performance, and reliability of internal systems
Support a hybrid/remote workforce across multiple locations with effective endpoint, identity, and access strategies
Establish scalable operational processes and controls that enable IT to support continued organizational growth
Partner with Security and Engineering to support audit and customer-driven compliance requirements
Enforce identity, access control, and endpoint security policies
Establish governance for onboarding AI solutions and usage that adhere to proper security and data practices
Support audits, evidence collection, and vendor security reviews
Drive security awareness and best practices across employees
Partner with Security and Engineering leadership to continuously strengthen the company’s overall security and compliance posture
Own the IT support function with a focus on responsiveness, quality, scalability, and automation
Deliver a seamless employee experience across onboarding, support, and tooling
Continuously improve documentation, self-service, and internal processes
Establish a culture of service excellence and accountability across the IT function
Own the SaaS application portfolio, licensing strategy, and cost optimization
Track and manage IT assets and lifecycle (procurement → retirement)
Negotiate vendor contracts and manage third-party relationships
Drive strategic vendor evaluation and consolidation to optimize cost, security, functionality, and employee experience