Director Of Operations Jobs

About The Position

Requirements

• 7+ years of progressive multi-unit operations leadership experience, ideally within the fitness industry.
• Demonstrated experience leading multi-unit or regional leaders, in addition to individual location managers.
• Proven success managing a significant portfolio of locations and driving measurable improvement in revenue, profitability, growth, labor performance, and customer/member experience.
• Strong track record of developing leaders and building leadership bench strength.
• Strong financial acumen, including the ability to interpret P&Ls, budgets, operating metrics, forecasts, and performance trends.
• Ability to quickly identify performance gaps, establish clear priorities, and drive accountability through multiple leadership levels.
• Strong executive presence, communication skills, judgment, and ability to influence across functions.
• Ability to operate effectively in a fast-paced, growing, geographically dispersed organization.
• Valid driver's license, reliable transportation, and ability to travel frequently throughout the assigned territory.

Nice To Haves

• Experience supporting new location openings, market expansion, acquisitions, integrations, or significant operational transitions.
• Bachelor's degree in Business, Management, or a related discipline; significant relevant leadership experience may be considered in lieu of a degree.

Responsibilities

• Lead, coach, and develop Area Directors of Operations and General Managers across an assigned territory of approximately 15 clubs.
• Drive territory performance across EBITDA and profitability, net membership growth, new member production, average EFT, labor performance, retention, and member experience.
• Review financial and operating performance, identify trends and opportunities, and ensure effective action plans are implemented and sustained.
• Hold Area Directors of Operations and General Managers accountable for operating standards, business results, leadership effectiveness, and execution of Company priorities.
• Build leadership bench strength and succession plans across Area Director, General Manager, and Assistant General Manager roles.
• Own the selection and staffing of General Managers and Assistant General Managers, including leadership staffing for new club openings.
• Manage territory performance against approved operating, payroll, and expense budgets, and drive corrective action where needed.
• Ensure operational training is effectively delivered, reinforced, and applied through Area Directors, Senior GMs, GMs, and club leadership, partnering with Training & Development as needed.
• Ensure clubs consistently deliver an exceptional member experience and meet Company expectations for cleanliness, safety, facility standards, service, and overall execution.
• Drive club-level execution of Company retail programs, including sales expectations, merchandising, and inventory controls, in partnership with Retail and Operations leadership.
• Partner with Personal Training, Group Fitness, Retail, Facilities, People & Culture, Finance, Marketing, Training & Development, Presale, and New Club Operations to drive Company initiatives and resolve operational barriers.
• Support new club development throughout the presale and pre-opening period, including GM/AGM selection, operational training, staffing readiness, and coordination with Presale and New Club Operations.
• Assume full Operations ownership of new clubs beginning on opening day and ensure successful transition into ongoing operations.
• Provide hands-on leadership during significant performance challenges, leadership transitions, new openings, acquisitions, and other periods requiring elevated operational support.
• Maintain a strong field presence through regular market and club visits throughout the assigned territory.

Benefits

• Quarterly performance bonus opportunity with strong earning potential.
• Company-sponsored health and welfare benefits.
• Paid time off.
• Professional development opportunities.
• Complimentary Crunch Fitness Peak Results membership.
• Flexible work-from-home options.