Director of Operations

Crisp Recruit•Houston, TX

2d•Onsite

About The Position

AK Law Firm is a Texas-based personal injury law firm headquartered in Houston, with additional offices in Dallas and San Antonio. The firm represents individuals injured in car accidents, truck accidents, and other personal injury matters, including wrongful death claims. With over $100 million recovered for clients within the last five years, AK Law Firm is committed to delivering results while prioritizing transparency, communication, and compassionate client service. The firm emphasizes weekly client updates, 24/7 online access to case files, and bilingual legal representation to better serve clients throughout Texas. The firm has experienced steady year-over-year growth and maintains a professional, friendly, and hardworking team environment. As the organization continues to expand, AK Law Firm is focused on strengthening operational efficiency, departmental accountability, and consistent execution across its operations. The Director of Operations will serve as a visible, onsite operational leader at AK Law Firm's Houston headquarters, ensuring consistent execution of leadership priorities across the organization. This individual will work closely with executive leadership and department managers to monitor existing KPIs, strengthen accountability, finalize operating procedures, and translate strategic initiatives into practical execution. The role requires strong judgment, effective communication, and the ability to identify operational challenges while supporting the firm's continued growth.

Requirements

Minimum of five years in an operational leadership role.
Bachelor's degree, with a master's degree in business or a related field preferred but not required. Relevant operational experience, transferable skills, and demonstrated leadership capability are important considerations.
Demonstrated ability to lead, influence, and hold others accountable.
Experience monitoring and driving performance based on key metrics.
Strong communication skills with the ability to provide and receive feedback effectively.
Law firm experience is preferred but not mandatory. Exceptional candidates with transferable operational leadership experience from other industries will be considered.
A visible, approachable leader who builds relationships with managers and staff, leads by example, and consistently reinforces accountability.
Comfortable offering candid feedback, respectfully challenging leadership decisions, and receiving constructive feedback.
Comfortable working with Microsoft 365, learning operational systems, and collaborating on AI-enabled process improvements.
Familiarity with Filevine and Lead Docket is advantageous.

Nice To Haves

Master's degree in business or a related field

Responsibilities

Oversee day-to-day operations to ensure smooth functioning and alignment with strategic goals.
Build strong relationships with department managers to ensure adherence to established priorities and KPIs.
Track and analyze departmental KPIs, providing insights and recommendations for improvement.
Finalize, document, and implement SOPs to streamline operations and remove bottlenecks.
Translate leadership's big-picture ideas into practical operational plans, assess how proposed initiatives interact with existing systems and departmental priorities, identify potential conflicts, and recommend adjustments to support effective execution.
Act as a primary communication link between executive leadership and department managers, providing feedback and reinforcing expectations.
Coordinate operational performance across the firm, working with approximately five to six department managers to ensure priorities are executed and existing KPIs are consistently monitored.
Monitor litigation-related operational KPIs while substantive legal decisions remain with the legal team.
Collaborate with marketing on operational coordination without assuming direct management of that department.
Work with existing leadership and accounting when financial information is needed for operational decisions, without taking primary responsibility for the firm's financial management.
As the position becomes established, responsibilities may expand to include oversight of recruitment coordination, onboarding, training, and selected HR functions, depending on future organizational decisions.