Data Engineer Jobs

About The Position

Requirements

• Bachelor’s Degree in Engineering, Information Technology/Systems, Computer Science, or equivalent level of work experience.
• A minimum of 4 years’ experience leading technical root cause analysis, developing and executing unique and individualized resolution plans on server, storage, or networking hardware.
• CompTIA and Linux Certifications or equivalent.
• Ability to operate independently and make significant decisions for unique client environments with minimal to no supervision.
• Exceptional attention to detail, strong organizational and troubleshooting skills.
• Proficient in service and repair of all systems (current, new, and updates)
• Experience with online productivity tools (i.e., ConnectWise Manage, WebEx, ServiceNow).
• Must be customer-centric and can work under aggressive timelines.
• Ability to multi-task while adhering to Company and customer standards.

Responsibilities

• Analyze complex tier-two service requests for HP, Dell, Lenovo, and Supermicro servers, and extend support to storage and networking devices.
• Consult with clients to assess business requirements, use approved management tools to diagnose failures, and develop tailored remediation plans, deliverables, and next steps.
• Plan and execute hardware maintenance and component replacements, including pre-change checks, fault isolation, stakeholder coordination, and post-repair validation.
• Troubleshoot, replace, and validate server hardware components, including batteries, chassis backplanes, disks, fans, memory, processors, network cards, power supplies, RAID controllers, riser cards, and system boards.
• Configure platform-level management functions, including out-of-band management controllers such as iLO, iDRAC, XCC, and BMC; set up credentials; apply firmware and basic hardware configuration settings; and create bootable media for various utilities and tools.
• Maintain monthly onsite spare-parts inventory, coordinate replenishment needs with the team, and support planning when required parts are unavailable. This includes monitoring the warehouse for spares and adding them to the stock.
• Process RMA returns and track items through completion.
• Lead customer phone and remote-support sessions to gather technical details, explain findings, coordinate resolution activities, and manage service requests with customers, partners, and backline support, including dispatch, escalation, component replacement, exchange, or vendor-provided fixes.
• Manage customer support requests and escalations in accordance with contractual service-level agreements and agreed-upon technical standards, while documenting diagnostic findings, corrective actions, validation evidence, and as-built configurations in the applicable service record or ticket.
• Develop and maintain technical knowledge articles covering supported products, current support policies, best practices, service delivery methods, and lessons learned from complex remediation work.
• Support special projects as needed, including new device installations, equipment decommissions, and related data center activities.

Benefits

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match
• 529 College Savings Plan
• Health Savings Account
• Life Insurance
• Long-Term Disability
• Competitive Compensation
• Training and development programs
• Major offices stocked with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off