Data Center Engineer (On-site)

Trace3•Phoenix, AZ

1d•$74,000 - $85,000•Onsite

About The Position

The Data Center Engineer will provide advanced technical support and resolve issues with unique client servers, storage, and networking hardware, both on-site and remotely. This position will lead assessments of escalated technical issues, use independent judgment to develop and execute remediation plans, perform in-depth root cause analysis, and drive resolution efforts. This is a position with a 100% Onsite requirement.

Requirements

Bachelor’s Degree in Engineering, Information Technology/Systems, Computer Science, or equivalent level of work experience.
A minimum of 4 years’ experience leading technical root cause analysis, developing and executing unique and individualized resolution plans on server, storage, or networking hardware.
CompTIA and Linux Certifications or equivalent.
Ability to operate independently and make significant decisions for unique client environments with minimal to no supervision.
Exceptional attention to detail, strong organizational and troubleshooting skills.
Proficient in service and repair of all systems (current, new, and updates)
Experience with online productivity tools (i.e., ConnectWise Manage, WebEx, ServiceNow).
Must be customer-centric and can work under aggressive timelines.
Ability to multi-task while adhering to Company and customer standards.

Responsibilities

Analyze complex tier-two service requests for HP, Dell, Lenovo, and Supermicro servers, and extend support to storage and networking devices.
Consult with clients to assess business requirements, use approved management tools to diagnose failures, and develop tailored remediation plans, deliverables, and next steps.
Plan and execute hardware maintenance and component replacements, including pre-change checks, fault isolation, stakeholder coordination, and post-repair validation.
Troubleshoot, replace, and validate server hardware components, including batteries, chassis backplanes, disks, fans, memory, processors, network cards, power supplies, RAID controllers, riser cards, and system boards.
Configure platform-level management functions, including out-of-band management controllers such as iLO, iDRAC, XCC, and BMC; set up credentials; apply firmware and basic hardware configuration settings; and create bootable media for various utilities and tools.
Maintain monthly onsite spare-parts inventory, coordinate replenishment needs with the team, and support planning when required parts are unavailable. This includes monitoring the warehouse for spares and adding them to the stock.
Process RMA returns and track items through completion.
Lead customer phone and remote-support sessions to gather technical details, explain findings, coordinate resolution activities, and manage service requests with customers, partners, and backline support, including dispatch, escalation, component replacement, exchange, or vendor-provided fixes.
Manage customer support requests and escalations in accordance with contractual service-level agreements and agreed-upon technical standards, while documenting diagnostic findings, corrective actions, validation evidence, and as-built configurations in the applicable service record or ticket.
Develop and maintain technical knowledge articles covering supported products, current support policies, best practices, service delivery methods, and lessons learned from complex remediation work.
Support special projects as needed, including new device installations, equipment decommissions, and related data center activities.