Data Center Engineer (On-site)

Trace3•Phoenix, AZ

21h•Onsite

About The Position

The Data Center Engineer provides advanced technical support for client server, storage, and networking hardware, both on-site and remotely. The role leads assessments of escalated technical issues, independently develops and executes remediation plans, performs in-depth root cause analysis, and drives issues through resolution. This position has a 100% on-site requirement and may involve domestic travel of up to 20%.

Requirements

Bachelor’s degree in Engineering, Information Technology/Systems, Computer Science, or equivalent work experience.
At least 4 years of experience leading technical root cause analysis and developing and executing individualized resolution plans for server, storage, or networking hardware.
CompTIA and Linux certifications, or equivalent.
Ability to work independently and make significant decisions for unique client environments with minimal to no supervision.
Exceptional attention to detail, strong organizational skills, and strong troubleshooting skills.
Proficiency in servicing and repairing systems, including current, new, and updated systems.
Experience with online productivity tools such as ConnectWise Manage, WebEx, or ServiceNow.
Customer-centric approach and ability to work under aggressive timelines.
Ability to multitask while adhering to company and customer standards.
Ability to work on weekends and after hours.
Ability to travel domestically up to 20% of the time.
Ability to meet the physical demands of the job, including frequent standing and walking, bending and reaching, lifting up to 50 pounds unassisted and up to 200 pounds assisted, and walking up to 5 miles while working.

Responsibilities

Analyze complex tier-two service requests for HP, Dell, Lenovo, and Supermicro servers, and support storage and networking devices.
Consult with clients to assess business requirements, diagnose failures using approved management tools, and develop tailored remediation plans, deliverables, and next steps.
Plan and execute hardware maintenance and component replacements, including pre-change checks, fault isolation, stakeholder coordination, and post-repair validation.
Troubleshoot, replace, and validate server components, including batteries, chassis backplanes, disks, fans, memory, processors, network cards, power supplies, RAID controllers, riser cards, and system boards.
Configure platform-level management functions, including iLO, iDRAC, XCC, and BMC controllers; set up credentials; apply firmware and basic hardware settings; and create bootable media for utilities and tools.
Maintain monthly on-site spare-parts inventory, coordinate replenishment, monitor warehouse stock, and support planning when required parts are unavailable.
Process RMA returns and track items through completion.
Lead customer phone and remote-support sessions; gather technical details, explain findings, coordinate resolution activities, and manage requests with customers, partners, and backline support, including dispatches, escalations, replacements, exchanges, and vendor fixes.
Manage customer support requests and escalations according to contractual service-level agreements and technical standards; document findings, corrective actions, validation evidence, and as-built configurations in service records or tickets.
Develop and maintain technical knowledge articles on supported products, support policies, best practices, service delivery methods, and lessons learned.
Support special projects such as new device installations, equipment decommissions, and related data center activities.

Benefits

Medical, dental, and vision plans for employees and dependents
401(k) retirement plan with employer match
529 College Savings Plan
Health Savings Account
Life insurance
Long-term disability
Competitive compensation
Training and development programs
Snacks and beverages at major offices
Work-life balance and generous paid time off
Potential variable incentive compensation, such as bonuses or commissions, for certain positions