Customer Service Representative
Johnson Brothers • Indianapolis, IN2d • Onsite
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Customer Service Representative
Johnson Brothers•Indianapolis, IN
•Onsite
About The Position
Operating since 1987, Johnson Brothers of Indiana is one of the state’s largest distributors. The company began its operation in Michigan City and Fort Wayne as Indiana Wholesale Wine & Liquor. Today, our more than 200 team members provide our portfolio of world-class wines and spirits to retail stores, iconic restaurants, and world-class hotels throughout the Hoosier state. Serves customers and Sales Managers by providing product and service information; resolving product and service problems.
Requirements
- Excellent written and verbal communication skills with professional telephone etiquette
- Resolution driven and customer service oriented
- Ability to multi-task and meet deadlines in a fast paced, high volume environment.
- Detail oriented with strong organization skills.
- Solid computer skills including: MS Office (Excel, Word and Outlook), AS400 experience is helpful
- Perform wide variety of administrative duties as assigned
Nice To Haves
- 2 year Business related degree (preferred).
- Local candidates preferred (no relocation package available)
Responsibilities
- Ensuring customer satisfaction by answering calls and responding to customer inquiries or requests in a timely manner.
- Assisting customers with questions regarding order status, pricing, and shipping issues.
- Accurate data entry of customer orders.
- Working with sales representatives and managers for pricing overrides, special products, and problem resolution with customer accounts.
- Answering telephone and utilizing the switchboard to transfer calls as needed.
- Assist the team as needed and be able to backup other jobs during vacations and illness.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Job Search Resources
Career Resources
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