Customer Service Representative 2 (Draw Section)

Arizona Department of Administration•Phoenix, AZ

2d•$19•Onsite

About The Position

The Arizona Game and Fish Department is seeking a dynamic Customer Service Representative 2 to join their Hunt Draw team. This role is for an outdoors enthusiast who loves hunting and possesses the customer service skills to assist Arizonans with the hunt draw process. The position is located in Phoenix, AZ and requires coming into the office weekly. The role involves being the go-to person for internal and external customers, answering questions, resolving concerns, and providing expertise on hunting regulations, policies, and procedures. The representative will be deeply involved in the Hunt/Draw program, facilitating statewide Population Management Hunts, Copper State Draw, and assisting in the development of hunt application forms and regulations. The daily work directly supports outdoor traditions in Arizona.

Requirements

At least one (1) year of experience in a customer service position.
Possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment.
Knowledge in State and Federal rules, regulations, Commission Rules, specifically pertaining to Article 1, and in depth knowledge of ARS 17 as they apply to the Hunt/Draw Program.
Knowledge of Department policies and procedures.
Knowledge of law enforcement practices, concentrating on investigations and documentation.
Knowledge of government accounting principles and procedures.
Knowledge of training methods.
Knowledge of state personnel rules.
Knowledge of various computer programs.
Skills in active listening.
Skills in problem solving.
Skills in organization.
Skills in multitasking.
Skills in oral and written communication.
Skills in customer service.
Skills in working in an environment with high-volume, heavy workload.
Skills in grammar usage.
Skills in 10-key and money handling.
Ability to resolve complex and technical problems for a multi location operation.
Ability to manage multiple projects with a program.
Ability in organization and time management.
Ability in total quality management styles and practices.
Ability to work independently.
Ability to respond to others with tact, diplomacy and patience.
Ability to maintain harmonious working relationships with all levels of Department staff and external customers.
Ability to maintain confidentiality.
Ability to use discretion and independent judgement.

Responsibilities

Communicate with the public and regional staff regarding Hunt/Draw program details.
Process big game applications and manage tags with precision.
Help shape our policies by participating in the development and implementation of Hunt/Draw procedures.
Correspond with the public, Regional Office Supervisors and other Department Branches regarding complaints, concerns, problems, schedule changes and other pertinent information dealing with the Hunt/Draw program.
Provides expertise to internal and external customers pertaining to agency guidelines, policies, procedures, laws, and rules.
Facilitates all phases of the draw for issuing big game tags while adhering to Arizona Statue and Commission Rule.
Reviews federal and state laws and regulations governing the statewide Hunt/Draw Program. Participate in the development and implementation of policies and procedures relative to the Hunt/Draw program.
Facilitates all statewide Population Management Hunts and Hunter Pool Applications.
Facilitates Copper State Draw.
Assist in updates of the hunt application form and Department regulations prior to each big game lottery draw.
Assists in preparing and storing Hunt/Draw records for retention and destruction.
Perform other duties as assigned.