Customer Service Representative Jobs

About The Position

Requirements

• High School diploma or equivalent.
• Less than 1 year previous customer service experience
• Less than 1 year previous cash handling experience
• Must take/pass entry level teller assessment test within the first 90 days.
• Ability to exercise good judgement in making decisions.
• Ability to protect and maintain confidential information.
• Ability to work under pressure, prioritize and meet deadlines.
• Ability to communicate on a telephone
• Ability to write, speak, read and hear
• Ability to stand for long periods of time.
• Ability to lift up to 20 lbs. overhead
• Ability to type/word process

Responsibilities

• Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit.
• Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices.
• Process withdrawals.
• Identify counterfeit currency.
• Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Cross-sell bank products and services.
• Refer customers to the proper department for issues that cannot be resolved at the teller line.
• Count and roll loose coins.
• Issue personal money orders and cashier’s checks for U.S. Savings Bonds.
• Accept loan payments: verify payment amount and issue receipts.
• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
• Ensure teller station is properly supplied.
• Close accounts when requested.
• Follow procedures for removing accounts for dormancy.
• Balance drawer daily.
• Redeem US. Savings Bonds.
• Maintain appropriate currency logs.

Benefits

• medical
• dental
• vision
• 401k
• vacation/paid sick leave
• Paid Birthday Day Off
• Two pay periods per month
• Paid training and advancement opportunities
• Numerous employee only banking benefits