FM Billing Customer Service Representative - Bilingual (English and Spanish)

Wheels, Inc. • Remote - Illinois, IL

4d • $37,500 - $52,500 • Remote

About The Position

The Customer Service Representative will be responsible for managing all functions related to all incoming client and vendor inquiries in a timely and professional manner. Maintain client and vendor relations by handling and resolving various requests across the business. They will be required to assist management with streamlining workflow processes. The role requires the ability to use an analytical mindset to assess data and prioritize tasks in a fast-paced, fluid environment.

Requirements

• High school diploma required
• Minimum of 3 years billing and/or customer service experience required
• Intermediate to advanced skills in Microsoft Word and Excel (Lookups, Pivot tables, Formulas)
• Bilingual - English and Spanish speaking required
• Displays self-control and assumes responsibility
• Works effectively with systems; thorough and accurate
• Adapts to fast paced environment and pursues learning and development
• Demonstrates resourcefulness and solves problems
• Champions innovation and demonstrates creativity
• Able to work independently, effectively managing and using time through organization and structure
• Hold a positive attitude to support a team environment
• Ability to communicate effectively (written, verbal) with all levels of staff and clientele

Nice To Haves

• AS400 ISeries, JD Edwards, and Salesforce experience preferred but not required

Responsibilities

• Reviewing, analyzing, and completing vendor and client inquiries in a timely manner
• Identifying the root cause of vendor and client inquiries
• Assisting management with streamlining workflow processes
• Reviewing, analyzing, and processing billing and payment of vendor invoices
• Managing 3rd Party Payment Services as requested
• Extracting account payable reporting for vendors and analyzing
• Reconciling vendor statements
• Analyzing client invoicing reports and issuing client credit and/or rebills
• Managing vendor accounts by utilizing internal and external programs and software
• Onboarding and updating vendor information within systems
• Establishing and sustaining relationships with new and existing vendors
• Working internal and external audits
• Collaborating and communicating effectively across departments
• Providing guidance on internal processes across the business
• Maintaining productivity and quality standards as directed by Department Manager
• High-level knowledge of all processes throughout the company
• Assisting with system testing and feedback
• Encouraging a team-work environment amongst co-workers and networking across the business
• Other duties assigned to ensure overall departmental efficiency

Benefits

• Market-leading, competitive offerings for outstanding care
• Eligible to participate in the annual incentive plan which is based on company performance and individual performance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED