Customer Service Representative Jobs

About The Position

Requirements

• High school diploma or equivalent is required
• 1-3 years in a previous, heavy volume customer service role preferred
• Must have relevant computer skills (e-mail, Microsoft applications)
• Must demonstrate proficient phone skills and attention to detail
• Must be available to work at least one of the weekend days (Saturday or Sunday) after probationary period is over

Nice To Haves

• Bilingual proficiency in English and Spanish is a plus
• some college a plus
• proficient in using a tablet is a plus

Responsibilities

• Interact with customers in response to inquiries, concerns, and requests about our products and services
• Deal directly with customers either by phone or electronically
• Become proficient with software - Service Titan, Trello, SendHub, Google Mail, Dialpad (training provided)
• Respond to and resolve customer issue(s)
• Keep records of customer interactions and transactions
• Dispatch Technicians
• Schedule door estimates
• Communicate and coordinate with internal departments
• Demonstrate product knowledge, problem solving and documentation skills
• Manage business reviews both orally and electronically via the internal and external channels
• Ensure timely arrival to work in order to facilitate calls
• Participate in ongoing training
• Willingness to cross-train in other areas
• Other duties as assigned

Benefits

• top-tier medical, dental, and vision coverage
• life insurance
• 401k plan
• generous PTO including vacation, sick, and personal time
• Bonus opportunities
• Paid Training
• Company events
• Breakfast and snacks