Customer Service Representative Jobs

About The Position

Requirements

• High school diploma or general education degree (GED).
• 0-2 years of related work experience.
• Ability to work in a fast paced environment.
• Ability to handle multiple tasks at the same time.
• Flexibility and initiative.
• Experience working with challenging customers.
• Excellent communication skills.
• Strong problem solving skills
• Understand the specific needs and requests of customers, the nature of their product and storage and handling needs.
• Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor.
• Knowledge of Warehouse Management Systems
• Knowledge of Microsoft Office Suite.
• Desktop computers.
• Accurate typing and data entry skills

Responsibilities

• Respond to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.
• Report customer feedback to management.
• Act as a liaison between customer and warehouse for account administration, and between customer and office for invoicing and credit changes.
• Generate all paperwork/information required for customer work orders, including checking on special requests, expediting orders where necessary, tracking orders, and updating inventory records.
• Assure proper invoicing of accounts by verifying computer-generated invoices.
• Provide clerical support, including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, and greeting visitors.
• Schedule loads as required.
• Maintain updated reports to ensure all loads are empty and closed.
• Resolve refused product, over, short, and damaged (OS&D) orders.
• Follow attendance policy, show up for work on time and ready to work assigned shift.
• Perform other duties as required and assigned.

Benefits

• Best-in-class benefit programs