Call Center Customer Service

Medical Data Systems • Melbourne, FL

1d • Onsite

About The Position

Medical Data Systems (MDS) is seeking outgoing individuals who love helping people to join their team as a Customer Service Representative in Melbourne, Florida. MDS provides a training program to teach individuals how to become successful Customer Service Reps in a professional manner. This role involves taking inbound calls from patients to help them resolve hospital balance inquiries, answer account questions, and assist with setting up payment plans. The patients calling are not delinquent and are typically seeking information or to make a payment. MDS is a leader in revenue cycle management with over three decades of experience partnering with hospitals and health systems nationwide. This is a full-time, onsite position.

Requirements

• High school diploma or equivalent.
• Regular and reliable attendance – attendance & punctuality is an essential job function.
• Self-Motivated / Goal Oriented / Detail Oriented – seeking DOERS, not triers.
• Assertive – Comfortable being the decision maker.
• Inquisitive – Confident with asking questions to become a problem solver.
• Ability to overcome objections and remain focused on daily goals.
• Excellent negotiating and persuading skills.
• Solid working PC and Internet experience.

Responsibilities

• Take mostly INBOUND calls from patients.
• Help patients resolve their hospital balances.
• Answer patient account questions.
• Assist in setting up payment plans when necessary.
• Adhere to all required FDCPA and HIPAA regulations and system procedures.

Benefits

• Hourly base pay, plus bonus potential
• Annual reviews
• Paid Time Off/Vacation
• 401K match 50% up to 6%
• Health Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short-term disability
• Tuition Reimbursement
• Professional Development Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED