Customer Service Representative Jobs

About The Position

Requirements

• Excellent communication skills: Phone, interpersonal, and written, with proper spelling and grammar, and a professional and friendly demeanor
• Works together well with others to make sure all our guests are cared for and pet parents satisfied!
• Previous experience in a customer service role preferred, but not required—but a drive to meet and exceed client expectations is paramount
• A flexible schedule. Willingness to work evenings, weekends, and holidays as needed.
• Attention to detail and great organizational skills to keep track of the varying needs of your Village
• Able to handle/transport dogs of all sizes by leash, and to keep upright and busy throughout a hectic shift
• Passion for working with animals a must!

Responsibilities

• Cheerfully greet pets and their humans when they arrive at our resort.
• Answer phone calls and emails with a positive attitude, providing helpful information about our boarding, grooming, and daycare services.
• Provide basic information about pet care and resort policies to clients, always keeping a customer-focused approach.
• Schedule appointments and manage reservations to keep our resort running smoothly.
• Assist with check-ins and check-outs, ensuring pets have everything they need for a comfortable stay.
• Check dogs into daycare, boarding, and grooming.
• Contact veterinarians to get vaccine or other needed information regarding pets in our care.
• Work with our kennel software to book appointments, make notes on client and pet profiles, and obtain relevant information as needed.
• Communicate with grooming and kennel staff regarding dogs as they check in and their needs.
• Escort our furry friends to play areas/kennels/etc.
• Responsible for the overall cleanliness/appearance of our front office.
• Vacuum/sweep and mop daily or as needed, clean windows, wipe down counters; keep desk, papers, etc. clean and organized.
• Always be thoughtful of the appearance of the office and yourself through the eyes of our clients.

Benefits

• Discounted daycare and boarding for your own dog
• Medical/vision/dental plans (for full-time employees)
• 401k (for full-time employees)