Customer Service Representative
American Health S LLC • Atlanta, GA2d • Onsite
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Customer Service Representative
American Health S LLC•Atlanta, GA
•Onsite
About The Position
AMERICAN HEALTH ASSOCIATES, INC. is a premier clinical laboratory servicing over 4000 long-term care facilities. AHA is the fastest growing independent laboratory in the nation, currently offering services in DE, FL, GA, IL, IN, KY, MD, MI, MO, MS, NC, OH, PA, SC, TN, VA, and WDC. By investing in technology and a skilled work force, we can offer a superior program focused on serving the long-term care industry.
Requirements
- High School diploma
- Detail oriented with ability to multi-task daily
- Knowledge of lab test orders; solid understanding of the importance of critical results
- Excellent customer service and telephone etiquette skills required
- Effective verbal and written communications, especially listening skills
- 10-Key & Alpha Numeric Data Entry, 40 WPM speed and accuracy
- Advanced computer skills
- Ability to work independently, set priorities, and manage time effectively in a fast-paced work environment
- Ensure patient privacy, confidentiality, and HIPAA are upheld always
- "Team Player" mindset a must!
Nice To Haves
- 1-year of customer service experience in healthcare, preferred
Responsibilities
- Provide exceptional customer service to nursing home staff, physician office staff, and patients always via phone
- Enter data into a specialized computer system
- Dispatch AHA's Mobile Phlebotomists and Couriers
- Track specimen collection and reporting
- Trouble shoot missing, incomplete, and incorrect orders
- Must have the ability to interact effectively and professionally with clients and coworkers always
- Exceptional Customer Service skills, a must
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
Job Search Resources
Career Resources
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