Customer Service Representative Jobs

About The Position

Requirements

• Outstanding customer service skills, ideal if you like working with people.
• Working knowledge of Microsoft Word and Excel.
• Strong data entry skills to maintain and update customer data records along with product inventories.
• Enhanced communication skills both written and verbally.
• Ability to learn, manage and navigate web-based applications designed for the propane industry.
• Ability, after brief training, to read, interpret, and understand work orders, shipping papers, product labels and invoices.
• Ability to work with and respectfully interact with other employees and/or customers.
• Ability to build and contribute to a cohesive, collaborative, and goal-oriented team with a hands-on approach.
• Conducting self in a professional business-like manner with customers, co-workers, and managers.
• Communicating with co-workers to ensure tasks are completed timely and accurately.
• Working with minimum supervision, following published and verbal standards, guidelines, policies and procedures developed by Lakes Gas Co., and state, federal and local laws.
• Valid driver's license.

Responsibilities

• Providing excellent service to customers and potential customers, including walk-in, telephone or email.
• Working closely with the Branch Manager to schedule service work.
• Ability to close sales on inbound and outbound calls and emails.
• Soliciting and collecting payments on past due invoices in a timely manner and actively working on customer account balances.
• Responsible for the cash and credit card activities while performing account reconciliations.
• Processing branch mail, including trips to and from the post office to retrieve and drop off mail (with a valid driver's license), other employees and/or customers.
• Responsible for making daily bank deposits.
• Responsible for weekly and monthly reporting and must understand the importance of due dates.
• Monitoring and ordering office supplies and forms in accordance with company ordering procedures.
• Promptly and accurately coding vendor invoices for payment.
• Ability to lift 30 pounds to assist customers with cylinder fills.
• Availability for limited travel within Regional Area, as required.
• Driving customer retention and reinforcing strategies for growth.
• Ensure compliance that the branch is operating per established company guidelines/policies and procedures.
• Willing to explore, critique, and forward ideas, and work with the home office to implement improvements and directions to streamline processes.

Benefits

• hourly wages
• vacation time
• opportunities for bonus and incentives