Customer Service Representative
Service Champions • Brea, CA10d • Onsite
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Customer Service Representative
Service Champions•Brea, CA
•Onsite
About The Position
Service Champions is seeking a dedicated Customer Service Representative to join their team, focusing on providing excellent HVAC and plumbing services with a strong emphasis on quality and customer satisfaction. This in-office position is located in Brea, CA. Service Champions is recognized as one of Orange County’s top places to work and is a nationally recognized residential heating and air conditioning company serving Southern California homeowners. The company is growing rapidly, offering opportunities for individuals with a positive attitude and a commitment to service. Service Champions is an equal opportunity employer, committed to diversity and inclusion, and prohibits discrimination based on protected characteristics. They also consider qualified applicants with criminal histories in accordance with applicable state and local laws.
Requirements
- 3–5 years of call center experience
- Ability to type 45+ WPM while talking and multitasking
- Proficient with Microsoft Suite
- Strong communication, problem-solving, and customer service skills
Nice To Haves
- HVAC or plumbing industry experience
- Service Titan experience
- Bilingual (Spanish)
Responsibilities
- Manage a high volume of inbound and outbound calls to schedule appointments
- Quickly identify client needs, provide solutions, and resolve concerns professionally
- Accurately document client interactions while managing multiple tasks
- Meet productivity goals and maintain high-quality service standards
- Develop a working knowledge of our products and services
Benefits
- Competitive Pay with performance-based bonuses
- Career Growth Opportunities – We promote from within
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid vacation, holidays, and sick leave
- Positive Work Environment: Supportive and team-oriented
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
Job Search Resources
Career Resources
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