Customer Service Representative Jobs

About The Position

Requirements

• Strong computer skills, particularly with Excel and Microsoft Office.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Exceptional oral and written communication skills.
• Excellent phone etiquette.
• Ability to develop knowledge of all products and services offered.
• Basic math knowledge, including some geometrical functions.

Nice To Haves

• Experience with ERP systems is useful but not required.
• Ability to read and interpret basic blueprints is desired but not required.
• College, Community College degree, or online classes (certificate) is a plus but not required.
• Possess some mechanical aptitude.

Responsibilities

• Develop a strong working rapport with our national customer base.
• Work strategically with customers, peers, and management.
• Review customer requests and provide quotes that match their requirements.
• Follow up via email and phone to determine if quotes have been won or lost.
• Receive and accurately enter customer orders.
• Coordinate shipping to meet customer expectations.
• Collaborate effectively with Production Control, Manufacturing, Purchasing, Engineering, and Accounting departments during all phases of the quote and order processes.
• Review and resolve customer issues that may arise.
• Commit to daily learning and put in 100% effort.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)