Customer Service Representative Jobs

About The Position

Requirements

• High school diploma or GED.
• Application knowledge and skill for computer data entry.
• Application knowledge of products and production processes.
• Quality standards.
• Excellent communication skills.
• Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to add, subtract, multiply, divide in all units of measure.
• Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form.
• An ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.

Nice To Haves

• Experience working in a manufacturing environment.
• Computer data-entry experience.
• Experience in the corrugated box industry.
• Bi-lingual

Responsibilities

• Receive customer orders and order changes either directly from customers or from sales representatives and record, process and place orders timely and accurately.
• Receive and respond to customer complaints and questions and follow-up with appropriate internal personnel as required to improve customer service.
• Maintain customer files.
• Work with Accounting for account questions or disputes from customers and coordinate accounting credits when necessary.
• Fax or e-mail confirmations and other information to customers.
• Assist sales personnel as appropriate and assist in generating supplemental sales.
• Track warehouse items to ensure availability and that agreed upon minimum/maximum levels are maintained; analyze monthly usages and re-stocking needs per customer.
• Regular and predictable attendance.
• Additional duties as assigned by management.

Benefits

• Year-round employment for job stability.
• Opportunities for growth, training, and career advancement.
• Exceptional pay and great, affordable benefits (including life, medical, dental, vision, 401(k) with company match and more!).
• A clean facility, featuring state-of-the-art technology.
• A respectful, empowering, team-oriented and employee-friendly environment.