Customer Service Representative for AAA Lancaster

AAA Central Penn•Lancaster, PA

6d•Onsite

About The Position

The Member Specialist performs sales and services to members and non-members in AAA Central Penn branch locations. These include daily face to face interactions to provide membership services, Penn DOT related services, notarization of documents, providing information on AAA Central Penn travel and insurance products while always delivering superior customer service. This is an in-office position located at our Estelle branch in Lancaster, PA.

Requirements

High school diploma or equivalent.
Customer service and sales experience preferred.
Must be a Notary Public in the State of Pennsylvania, or the ability to obtain within 12 months of employment.
Able to achieve clearance on a Pennsylvania State Police background check and maintain clearance for Penn DOT work throughout employment.
Communication skills with the ability to communicate through multiple channels, including in-person, phone, chat, and email.
Superior active listening skills with the ability to ask questions for clarity, ensure all key information is accurately obtained and/or conveyed, and make logical decisions to deliver superior customer service.
Ability to adapt to changes in the work environment, adjusting to meet changing requirements across different situations.
Ability to acquire, retain, and assimilate knowledge and skills.
Possesses technical aptitude with the ability to use various computer systems to process information.

Responsibilities

Provide in branch services including membership sales and renewals, general account maintenance, and information regarding information on AAA Central Penn’s membership levels and the benefits.
Complete transactions for maps, EZPass, Trip Tiks, Travel Store merchandise, foreign currency exchange, discount theme park and attraction tickets, Discounts & Rewards program, and other duties as needed.
Handle inquires regarding AAA Central Penn’s Travel Agency and Insurance Agency product offerings, directing members to the appropriate agents.
Complete and pass the required education, training, examination, and take oath to become a Notary Public in the State of Pennsylvania, perform notary transactions for members.
Perform Penn DOT services including title and license transactions within the regulations and requirements of Pennsylvania Law.
Take photos for Passports and International Driver’s Permits and issue International Driver’s Permits.
Cross sell and refer all AAA Central Penn products and services during each transaction.
Maintain AAA Central Penn’s quality standards with regards to membership services, insurance and travel referrals, and Member Rewards Credit Card applications.
Properly utilize all AAACP’s business systems and resources to provide exemplary service.
Accurately and appropriately gather, document, and communicate information clearly and concisely.
Greet all members and customers in a friendly and professional manner.
Other duties as required.

Benefits

Generous, front-loaded Paid Time Off (PTO)
1 personal day.
8 paid company holidays including Christmas Eve and New Year’s Eve.
Medical, Dental, and Vision benefits.
Health Savings Account (with employer contribution) and Flexible Spending Account options.
401(k) with up to 6% company matching, plus you are fully vested upon your first contribution.
Life Insurance and Long Term Disability at no out of check cost to our team.
Earn up to 3 extra PTO days a year for time spent volunteering in the community and attending AAA Cares events.
Tuition Reimbursement.
Free AAA Premier Membership.
Discounts and perks including travel, branch services, car batteries, and more!