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Customer Service Representative

Gallagher•Tulsa, OK
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About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. We’re looking for a Customer Service Representative to support our customers by phone and in writing. You’ll help with questions, solve issues, and keep records up to date. This role is about giving clear, helpful service and making sure each customer gets the support they need.

Requirements

  • High school diploma and a minimum of 1 year of customer service experience.
  • Strong typing and basic computer skills.
  • Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.
  • Good verbal communication skills.
  • Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.

Responsibilities

  • Answer customer questions by phone, email, and other written messages.
  • Listen carefully and work to understand each customer’s needs.
  • Look into issues and follow up until they’re resolved.
  • Share accurate information and use the right tools and systems.
  • Handle routine requests and some that need a bit more problem-solving.
  • Keep records clear, complete, and up to date.
  • Work with others when a customer needs extra support.
  • Communicate clearly and kindly.
  • Stay calm when things get busy.
  • Pay attention to detail.
  • Spot a problem and take steps to fix it.
  • Use computer systems and learn new tools.
  • Manage routine work and adjust when the situation changes.
  • Bring a positive, respectful approach to every customer interaction.

Benefits

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being
  • Career development opportunities and ongoing learning
  • A collaborative, people-first culture with accessible leadership
  • The opportunity to do meaningful work with global reach and local impact

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

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