Customer Service Representative Jobs

About The Position

Requirements

• High School diploma or GED preferred.
• Experience in retail sales preferred.
• Experience to perform the essential duties, responsibilities and working in the conditions described.
• Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR) and Assistant Site Manager (ASM) job description.
• Ability to supervise and manage the functions listed in the CSR and ASM job description.
• Ability to use a computer, or acquire those skills necessary to use a computer at the site, which includes analysis of reports, inventory control, cash control, counseling notices, etc.
• A valid driver’s license and adequate transportation to/from bank and corporate management meetings.
• Ability to communicate (orally and in writing) in English.
• Perform other duties as assigned or delegated by his/her supervisor.

Responsibilities

• Recruit, hire, and train employees, ensuring excellent customer service.
• Develop, manage, and assign tasks to ensure the site is clean, stocked, organized, and well-kept according to Company standards.
• Maintain a professional and supportive image among subordinates and supervisors.
• Schedule employees within Company guidelines to maximize customer service and maintain site image.
• Implement non-discriminatory management practices in hiring, training, counseling, motivating, and separating employees.
• Develop positive and professional relationships with suppliers.
• Promote excellent service and resolve customer complaints professionally and promptly.
• Promote and ensure a safe, positive public image within the neighboring community.
• Prepare and deliver timely performance appraisals in writing, providing proper performance-based feedback.
• Train employees on customer service, site image, marketing execution, and safety procedures, promoting safety awareness.
• Ensure all employees receive proper communication in a timely manner.
• Establish periodic communication meetings with all site employees and the Market Manager.
• Evaluate and develop specific action plans to meet site objectives.
• Organize and maintain all site files and manuals.
• Manage and supervise store employees to ensure accurate and timely completion of all required reports.
• Manage and supervise store employees to ensure merchandise is stocked, attractively displayed, and priced correctly.
• Ensure all required employment-related posters and signs are in easily accessible locations.
• Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
• Budget and forecast P&L lines, and manage merchandise margins.
• Safeguard and account for all money received and disbursed.
• Perform all other financial analysis necessary to maximize sales and net profits.
• Work outdoors as required for tasks such as cleaning parking lots, gas pumps, and taking out garbage.
• Work in occasional cold temperature extremes when supervising or managing employees working in walk-in coolers/freezers.
• Work with a minimum of direction and supervision.
• Act as an effective manager, supervisor, and leader at all times.