Customer Service Representative Jobs

About The Position

Requirements

• High school graduate or equivalent
• Excellent customer service skills
• Excellent verbal and written communication skills
• Good organizational skills
• Ability to stand for extended periods of time
• Ability to frequently lift up to 50 lbs
• Ability to occasionally lift up to 100 lbs
• Ability to accurately enter data into computer
• Attention to detail required. Must keep neat and accurate records
• Class Regular license
• No at fault accidents in the past 3 years
• Be flexible to do other duties as assigned or as needed

Nice To Haves

• Good working knowledge of all industrial products and gases preferred

Responsibilities

• Greet customers in a professional and enthusiastic way
• Answer telephone calls promptly
• Demonstrate in-depth knowledge of products, placement, availability, price and use
• Sell welding and safety products and services to customer
• Process customer orders and accurately input customer order into the computer
• Handle cash sales accurately
• Research products needed for customer special applications
• Follow up on customer orders not processed correctly and remedy situation
• Determine weights of cylinders and freight on orders to be loaded on each truck/trailer
• Load truck trailers so that applicable weight limits are not exceeded. Load, unload, and handle all materials so that it is not damaged while loading, unloading, or during transport
• Unload trucks, move freight and return goods and cylinders to proper holding and storage areas
• Deliver freight and gas cylinders to customers as a backup driver
• Adhere to all established procedures, policies and safety rules
• Perform other tasks as assigned or needed

Benefits

• Employee Stock Ownership Plan (ESOP)
• Health, Vision and Dental Insurance
• Health Savings Account (HSA)
• Medical and Dependent Care Flex Accounts (FSA)
• Life Insurance provided at no cost to employee by Norco
• Supplemental Accident, Disease, and Life Insurance options
• Employee Tuition Reimbursement
• 401(k) with Employer Matching
• Employee Discount on products sold by Norco