Customer Service Manager Jobs

About The Position

Requirements

• Bachelor’s degree or equivalent experience.
• Minimum 4+ years of retail/grocery or customer service experience.
• Passion for providing industry-leading service.
• Ability to communicate clearly and precisely with team members.
• Ability to analyze financial and statistical information and use it to make informed decisions.
• Ability to lead an organization that practices working safely at all times.
• Proactive and creative thinking applied to the business.
• Thorough understanding of seasonal and diverse merchandising to meet customer and community needs and gain sales and market share.
• Strong business acumen.
• Innovative attitude and commitment to fostering an inclusive environment where team members and vendors feel valued and supported.

Nice To Haves

• Progressive leadership experience.

Responsibilities

• Engage with team members to ensure they receive appropriate onboarding, training, development, coaching, and feedback.
• Identify talent and hold career discussions to support store staffing and a diversified talent pipeline for team member and leadership roles.
• Have candid discussions with team members to uphold Meijer standards and support their growth within the organization.
• Oversee corporate plan execution and area operations to manage services and products effectively, maximize sales and productivity, and own budget line items in the P&L.
• Drive safety, compliance, and condition management throughout the store, following all store compliance procedures.
• Ensure Team Leaders and Leads provide guidance, assign daily work, and address team member training needs.
• Identify and implement process improvements.
• Direct Leads and Team Leaders and manage area financials, including shrink, productivity, staffing schedules and forecasts, and conflict resolution.
• Perform other duties as assigned or required.

Benefits

• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Paid education assistance
• Team member discount
• Development programs for advancement and career growth