Home Care Customer Service Manager
About The Position
The Customer Service Manager (CSM) manages quality care, customer service, employee performance, and overall customer satisfaction for clients receiving home care. The role helps provide individualized care that meets each client’s needs in the comfort of their home. It involves supervising and guiding caregivers, managing employee scheduling, resolving problems proactively, maintaining relationships with referral partners, payor sources, and clients, and ensuring proper documentation. The position also includes periodic home visits and safety checks. All Ways Caring HomeCare provides individualized personal care, homemaking, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other services to help people remain at home while supporting their dignity, privacy, and independence. This position is subject to a level 2 background screening.
Requirements
- Prior scheduling and management or supervisory experience.
- Ability to work effectively in a fast-paced environment and manage client or employee needs with urgency.
- Friendly, compassionate approach and ability to build positive relationships and partnerships.
- Strong communication and problem-solving skills; well-organized.
- Accountable and reliable, with the ability to work independently and exercise good judgment.
- Valid driver’s license and auto insurance.
- Effective verbal and written communication.
- Excellent customer service skills.
- Subject to a level 2 background screening.
Nice To Haves
- Associate or bachelor’s degree in business, Nursing, Social Services, or a related field of study is preferred, subject to regulatory requirements.
Responsibilities
- Oversee quality care and overall client satisfaction.
- Supervise and provide guidance to caregivers who provide direct care to clients.
- Manage employee scheduling, identify problem situations, and implement proactive solutions.
- Maintain strong, positive relationships with referral partners, payor sources, and clients.
- Ensure proper documentation and record-keeping.
- Conduct periodic home visits and safety checks.
Benefits
- Great company culture.
- Competitive pay with daily pay options available.
- Tuition reimbursement and campus partnerships.
- Flexible work schedules close to home.
- Referral bonuses.
- Benefits and supplemental plans.
- Employee assistance program (EAP).
- 401(k) participation.
- Career growth and development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
