Customer Care Manager
American Waterworks•Rochester, MN
About The Position
American Waterworks, a regional leader in the foundation repair and concrete industry, is hiring a Customer Care Manager. The company aims to provide customers with a remarkable experience and build long-term customer relationships, while helping employees succeed and feel valued. The Customer Care Manager leads and develops customer care specialists, supports employee engagement, and oversees customer lead management and appointment scheduling.
Requirements
- At least 2 years of call center or customer service management experience.
- Proven ability to motivate, guide, and direct a team to reach and exceed business goals.
- Strong verbal and written communication skills.
- Proficient computer skills.
Responsibilities
- Lead and develop a team of customer care specialists.
- Monitor staff engagement to ensure employees are engaged and fulfilled.
- Oversee pending leads, sales and service appointment scheduling, and production installation scheduling for new and existing customers.
- Ensure customers have a remarkable experience with the company.
Benefits
- Company-paid vision, dental, and life insurance.
- Health insurance with 50% of the premium paid by the employer.
- 401(k) with company match.
- 7 paid holidays.
- Accrued vacation time.
- Professional growth opportunities.
- Training and tools to perform the job.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
