Customer Care Manager
About The Position
American Waterworks, a regional leader in the foundation repair and concrete industry, is seeking a Customer Care Manager to join its growing team. The company aims to redefine the construction industry by providing customers with a remarkable experience and building long-term customer relationships. It also emphasizes valuing employees and helping them experience success. The Customer Care Manager leads and develops customer care specialists, monitors employee engagement and fulfillment, and oversees pending leads, sales and service appointment scheduling, and production installation scheduling for new and existing customers. The role is responsible for ensuring customers have a remarkable experience. The company offers a trusting, respectful, and fun culture, tools and training, a pay and benefits package, a team-oriented environment, and opportunities for professional growth.
Requirements
- At least 2 years of call center or customer service management experience.
- Proven ability to motivate, guide, and direct a team to reach and exceed business goals.
- Strong verbal and written communication skills.
- Proficient computer skills.
Responsibilities
- Lead and develop a team of customer care specialists.
- Monitor staff engagement and ensure employees are engaged and fulfilled.
- Oversee pending leads, sales and service appointment scheduling, and production installation scheduling for new and existing customers.
- Ensure customers have a remarkable experience with the company.
Benefits
- Company-paid vision, dental, and life insurance.
- Health insurance with 50% of the premium paid by the employer.
- 401(k) with company match.
- Seven paid holidays.
- Accrued vacation time.
- Opportunities for professional growth.
- Tools and training to perform the job.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
